Recent Posts

Spot the Green and Win!!

9/26/2017 (Permalink)

Community Spot the Green and Win!! Have you seen us?

If you see one of our vehicles out on the road, or perhaps even doing work at your own house or work place, take a picture and post it on our Facebook page https://www.facebook.com/SERVPROofcharlottesville/ and we will send you a Deluxe Personal Safety Emergency Pack in recognition of October being Fire Prevention Month.  This pack is designed for one person and is great to keep in your car, at work, or at your home.  We have a limited amount on stock and this will be a first come first serve basis so be sure to be on the lookout for our vehicles!  With that vibrant lime green color they are rather hard to miss!! 

This Spot the Green Event will take place through the entire month of October. 

As always please be safe while driving.

Initial Questions Asked For a Fire Loss & Why

9/20/2017 (Permalink)

Fire Damage Initial Questions Asked For a Fire Loss & Why Questions asked by SERVPRO of Charlottesville when receiving a fire loss.

When our office receives a call regarding a fire loss, there is a list of questions that must be asked to get a better idea of how extensive the damage is.  This is the first of a series of blogs to come with the breakdown of each question we ask and why it is we ask it. 

Question #1 – Has the Fire Marshal cleared the site?

Two common reasons a Fire Marshal may have the building inaccessible are structure stability and investigation of the source.  If the fire was extensive enough, the structure of the building may now be deemed unstable and hazardous to enter.  The second reason would be if the Fire Marshal needs to investigate the source of the fire.  If an investigation is taking place, typically no one is allowed into the structure.  This is to prevent potential tampering of evidence prior to discovering the cause.  However, in some cases the area the fire started may be blocked off and the rest of the structure is made accessible.   By knowing this information, we are able to know whether or not we can schedule for a Production Manager to come out immediately or if/when the assessment can be scheduled.

Check back November 14th when we discuss a second question we ask customers that have a fire loss.

Gearing Up For Fire Prevention Month (October)

9/20/2017 (Permalink)

Fire Damage Gearing Up For Fire Prevention Month (October) October is Fire Prevention Month

As a leader in the fire and water cleanup and restoration industry, SERVPRO employee's nationwide will surely have fire prevention at the forefront of their minds in October. In the U.S., October is recognized as Fire Prevention Month and more specifically, October 4-10 is Fire Prevention Week

The idea of designating October as Fire Prevention month came as a result of The Great Chicago Fire of 1871, which killed up to 300 people, wiped out approximately 3.3 square miles, and left more than 100,000 people homeless. As a way to keep the public informed of the significance of fire prevention, in 1911 (40th anniversary of the Great Chicago Fire) the Fire Marshalls Association of North America decided to observe the first national fire prevention day and later in 1922 it was increased to a week. Later in 1925, President Calvin Coolidge declared the week of October 4-10th as the first Fire Prevention week as a result of 15,000 people in the U.S. dying from fire related incidents the year before. 

Fire Damage Emergency Tips

According to the National Fire Protection Association website nfpa.org, stats from 2015 show in the U.S. there were 501,500 structure fires, which resulted in 2,685 deaths, 13,000 injuries, and $10.3 billion in property damage. According to the site, a structure fire was reported every 63 seconds and a home structure fire was reported every 86 seconds.

In the event of a fire, its important to rely on professionals such as SERVPRO to get your home back to pre-fire condition. Often times a property will sustain water damage as a result of the fire being distinguished and at SERVPRO we specialize in fire and water damage restoration. We focus on a restore vs. replace approach and use specialized equipment and cleaning procedures to get your life back to normal as quickly as possible. 

To learn more about our services and our fire restoration process, checkout our fire section on SERVPROcharlottesville.com or call us at 434-977-5850. If you have experienced the unfortunate events of a fire, remember SERVPRO of Charlottesville is here to help make it like it never even happened.

Referenced Wikipedia for the overview of how Fire Prevention Month came about and our website for the fire tips.

Questions We Ask Water Damage Customers

9/19/2017 (Permalink)

Water Damage Questions We Ask Water Damage Customers Water Damage Question #1

As a homeowner dealing with an unexpected water loss, you may feel pretty stressed out (understandably).  And calling our office for help only to be bombarded with numerous questions can add to the stress levels when all you want is for someone to get out to your home ASAP!  But be assured, the questions that we ask are essential to help our crews be properly equipped with the restoration equipment that your home needs.  This is the first of several blogs to come reviewing one of the questions you will be asked when you call in a water loss and the reason that it is asked.

Question #1 – What was the source?

If you are not aware of the source we will try to help you pinpoint it and we may have to recommend that you call a plumber or a foundation repair company.  If you do not fix the source first, you risk having to request our services a second time or potentially damaging our industrial grade equipment while it has been left in your care.  Neither of which we would want you to have to deal with.

Knowing the source will also help us indicate if our crew will be dealing with clean or contaminated water.  As I am sure you are aware, when dealing with contaminated water, there are extra precautions that must be taken for the safety of you, your family (including pets), as well as the safety of our crew responding to your emergency need.

Check back November 6th for Question #2 

Why Choose SERVPRO of Charlottesville for your Career

8/30/2017 (Permalink)

Community Why Choose SERVPRO of Charlottesville for your Career Leaders create more leaders

What separates us from the rest? 

Here at SERVPRO of Charlottesville we have revamped our training.  We understand the importance of continual growth and do not want to see any of our employees become stagnant knowing that being stagnant can lead to disliking your work.  We want our employees to love what they do!

By pulling from what other successful businesses are doing and modifying to what we believe suits our franchise best we have set a self paced training system in place.  This training system clearly shows you what is needed from you in order for you to advance to the next step.  Because it is self paced, you determine how quickly you are able to advance and we ensure you have everything you need to get there. 

In addition to the self paced training system, we also have morning training's for the whole crew throughout the week as well as on the job training provided by the assigned Crew Chief.

What we are looking for:

We are looking for leaders.  Leaders create more leaders and our goal is to have a team of leaders rather than a team with a leader.  If you have a passion for helping others and obtain our Core Values: Professionalism, Integrity, Respect, Servant Leadership, Teamwork, and Willingness then we would love to speak with you about joining our team.  Stop in or send an email to office@SERVPROcharlottesville.com

Why We Do Not Test For Mold – We Only Remediate

7/6/2017 (Permalink)

You would think a company that remediates mold would also do the testing of mold right?  Well we do not and here are our reasons why. 

Given that we are a Cleaning and Remediation Company, we have determined that being certified to be an Industrial Hygienist(IH) is veering too far from our profession.  Mold remediation and mold testing require different sets of training, certifications, and professional equipment.  For remediation purposes, the Institute of Inspection Cleaning and Restoration Certification (IICRC) offers a course called, Applied Microbial Remediation Technician (AMRT).  In this course technicians learn how to properly remediate mold, but not test for it.  For testing purposes, you must have a 4 year bachelor’s degree in the particular field as well as specific IH courses. Click here for more about becoming an Industrial Hygienist.

In addition, a company that does both testing and remediation of mold could potentially appear to be skewing test results in order for their remediation to pass.  To avoid this, we not only have another company do the testing but we also have the customer call in the IH rather than bringing them in ourselves as a subcontractor of our services.  This ensures that the IH is working for the customer’s best interest.

So where do you start?

If you believe that you have a mold problem your first step is to find the source and stop it.  Next, we would recommend that you call in an Industrial Hygienist to come out and test the area.  A protocol will be written based off of the testing and if you do indeed have a substantial amount of mold present that needs to be remediated that is where SERVPRO of Charlottesville comes in.  With the protocol in hand we are able to properly assess the area and determine the extent as well as type of cleaning that will be needed to get your home or business back to preloss condition.

If you have more questions give us a call 434-977-5850

Water Damage Procedures for a Tenant

7/3/2017 (Permalink)

Water Damage Water Damage Procedures for a Tenant Whatever the situation, we are Here To Help.

Do you rent an apartment or a house?  If so, there are some things you need to know should a water damage take place.  First and foremost, you need to contact the owner or property manager and make them aware of what happened.  Homeowners and property managers know that water damages are likely to happen so it should not come as a immense shock to them.  Keep in mind that if you prolong telling them the extent of the damage will continue to increase so it is important to tell them immediately.  Also, in order for a restoration company to be able to come in and mitigate the water damage the owner of the property or someone that is authorized to make decisions for the property must approve for that company to do so.  Tenants are not allowed to authorize a company to come in and work on a property that does not legally belong to them.

The next step would be determining if you would be filing a claim with your renter’s insurance for your contents if they were affected from the loss.  Typically contents would not be covered by the homeowners insurance but on rare occasions it may be.  Also, depending on the contents that you have you may not have to worry about it at all.  For example, if the affected area is a living room with an average amount of furniture that you would expect in a living room the technicians would likely be able to work around, they can simply put your furniture on blocks and shift it off the wall about a foot to get air flow around the room and your furniture will dry using the same equipment needed for the structure.  However, if you have an extensive amount of affected contents that have to be moved in order for the structure to be properly dried out, the homeowner’s insurance might not cover moving out and drying your contents.  Ultimately it depends on the specific situation and the parties involved.  Whatever the case may be, our technicians are trained to handle and properly document throughout the entire process ensuring that all parties involved are kept informed.

We are here to help 434-977-5850

Do You Know Where Your Main Water Shut Off Valve Is?

6/29/2017 (Permalink)

Water Damage Do You Know Where Your Main Water Shut Off Valve Is? Water Shut Off Tag

Most homeowners do not take time to consider where their main water shut off valve is located in there home.  This is understandable considering most people do not anticipate having a water loss.  However, water damage in homes are fairly frequent and as we all know, it is more difficult to find what you need when you are in a panic.  For this reason, we recommend that you and your household know where the main water shut off valve is located in your home BEFORE a water damage occurs.  Follow this link for tips on how to find it.

https://www.thespruce.com/how-to-find-main-water-shutoff-valve-1822492

Once you locate it, tag it with something that stands out so you can be sure to find it even when in panic mode.  Like one of our brightly colored water shut off tags!  If you would like one of our shut off tags just give us a call 434-977-5850.  We would be more than happy to send you one for free.  Or feel free to stop by our office Monday - Friday between 8:00 am and 5:00 pm for one as well.

Charlottesville Residents: Follow These Mold Safety Tips If You Suspect Mold

6/7/2017 (Permalink)

Mold Remediation Charlottesville Residents:  Follow These Mold Safety Tips If You Suspect Mold Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.


What to Do:



  • Stay out of affected areas.

  • Turn off the HVAC system and fans.

  • Contact SERVPRO of Charlottesville for mold remediation services.


What Not to Do:



  • Don’t touch or disturb the mold.

  • Don’t blow air across any surfaces with visible or suspected mold growth.

  • Don’t attempt to dry the area yourself.

  • Don’t spray bleach or other disinfectants on the mold.


About Our Mold Remediation Services


SERVPRO of Charlottesville specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.


If You See Signs of Mold, Call Us Today – 434-977-5850

Charlottesville Business Owners: Are You Prepared For a Disaster?

6/2/2017 (Permalink)

Did you know that our franchise here in Charlottesville is locally owned and operated?  Because we are local, we are able to respond to any loss rapidly.  This is crucial for commercial businesses who suffer from a fire or water damage. 

According to Federal Emergency Management Agency (FEMA), 40% of businesses do not reopen following a disaster and another 25% only last about a year after a loss.  Those are freighting statistics.  So if you are a business owner in Charlottesville or surrounding cities, allow us to help ease your mind. 

For starters, there are ways to lower the chances of a disaster happening.  One way is to have a schedule set in place for maintenance of all equipment and systems located within the building.  Also, be sure to keep an eye on the condition of the buildings gutter system.  Be sure to inspect the roof for any damage following a heavy rain or windstorm.  For more prevention tips, follow the link below. http://hpd.zurichna.com/whitepaper/zurich-automotive-water-damage-prevention.pdf

Should a fire or water loss occur, it is very important to minimize the damage.  This too requires some pre-planning.  Locate all the water shut offs within the building and communicate where they are to all parties necessary so that it is not a struggle to find in the event of a water damage.  Also, have a list of any and all contacts that you would need in the case of an emergency.  If you would like help on being prepared, give us a call at -434-977-5850.  We are more than happy to set up an Emergency Ready Profile (ERP) for your business at no charge.