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Question #3 For Water Damage Customers

12/1/2017 (Permalink)

Water Damage Question #3 For Water Damage Customers Got a Water Damage? Here is another question our office staff may ask in preparation to dispatch a crew.

Question #3 – On what level did the loss occur?

                It is important to know which level of your home the loss occurred on.  Consider the following:  If the loss occurred on the second level of the house it probably went to the levels below.  Sometimes it can be minimal such as only affecting the ceiling below and other times it can affect multiple rooms below.  In some cases, the water damage can start on the second level and run down the exterior wall all the way down to the basement and the main level not be affected at all.  Or perhaps the loss occurred on the main level and you have a crawlspace underneath.  If the water went down to your crawlspace the insulation may be affected and even fall to the ground with all the weight of the water.  Knowing what loss the level started on will help our crews bring the proper supplies and equipment needed to restore your home as quickly and efficiently as possible.

Check back in January to learn about another question we ask regarding water damage.

Question #3 For Fire Damage Customers

12/1/2017 (Permalink)

Fire Damage Question #3 For Fire Damage Customers Experiencing a fire damage? Here are some questions we will ask when you call on us to remediate.

It is very common when responding to a fire damage cleanup, to also have water damage cleanup present as water is a common method used to put out the fire.  By knowing the fire was extinguished by water, we are able to ensure that our responding crew arrives prepared with water mitigation equipment as well.

Another way to extinguish a fire is by using a fire extinguisher.  Did you know that there are several different types of fire extinguishers?  These different types include:  Water, Foam, Powder, Carbon Dioxide (CO2), and Wet Chemical.  The type of fire extinguisher used will play a role in the method of cleanup that our crews will be performing.    

Check back on our blog page in January when we reveal another question asked when receiving a fire loss and why.

Christmas Tree Safety Tips: Eliminating Fire Hazards

11/27/2017 (Permalink)

Fire Damage Christmas Tree Safety Tips: Eliminating Fire Hazards Follow these Christmas Tree fire safety tips to stay safe this holiday season. Merry Christmas from SERVPRO of Charlottesville!

The holidays are quickly approaching which means many people are going to start picking out their Christmas trees, whether live or artificial. In the midst of all the excitement associated with this annual tradition, it’s important to keep safety a priority and to be aware of some practical tips to ensure you are minimizing the risk of creating a fire hazard.

According to the National Fire Protection Association (NFPA), Christmas tree fires are uncommon but when they do occur they are more likely to be severe. A stat from the NFPA website states between 2011-2015, U.S. fire departments responded to an average of 200 home fires that started with Christmas trees per year. These fires caused an average of 6 deaths, 16 injuries, and $14.8 million in direct property damage annually. By following the below tips offered by the NFPA, you can ensure you are taking the necessary actions to eliminate the potential for a fire hazard.

Choosing your tree

  • Pick a tree with fresh, green needles that do not fall off when touched.

Placing the tree

  • Before placing the tree in the stand, cut 2” from the base of the trunk.
  • Make sure the tree is at least 3 feet away from any heat source, like fireplaces, radiators, candles, heat vents or lights.
  • Make sure the tree is not blocking an exit.
  • Add water to the tree stand and it’s recommended to add water daily.

Lighting the Tree

  • Use lights that have a label of an independent testing laboratory. Some lights are only for indoor or outdoor use.
  • Replace any string of lights with worn or broken cords or loose bulb connections. Read manufacturer’s instructions for number of light strands to connect.
  • Never use lit candles to decorate the tree
  • Always turn off Christmas tree lights before leaving home or going to bed.

After Christmas

  • Get rid of the tree after Christmas. Dried-out trees are a fire danger and should not be left in the home or garage, or placed outside against the home. Check with your local community to find a recycling program. Bring outdoor electrical lights inside after the holidays to prevent hazards and make them last longer.

The below link shows how quickly a Christmas tree fire can take off

EPA Lead-Safe Certified Firm in Charlottesville

11/22/2017 (Permalink)

Biohazard EPA Lead-Safe Certified Firm in Charlottesville Taking the safety of our employees and our customers seriously.

SERVPRO of Charlottesville is an EPA Lead-Safe Certified Firm.

So what does it mean to be an EPA Lead-Safe Certified Firm? 

The Lead Renovation, Repair and Painting (RRP) Rule establishes requirements for firms and individuals performing renovations, and affects contractors, property managers, and others who disturb painted surfaces.  It applies to work in houses, apartments, and child-occupied facilities (such as schools and day-care centers) built before 1978.  It includes pre-renovation education requirements as well as training, firm certification, and work practice requirements.

Our line of work often has our crews coming into contact with lead while working in residential or commercial buildings that were built before 1978.  Because of this, we make it a priority to be a certified firm as well as train our team members on lead safety.  Listed before are the responsibilities that our franchise has committed to as a Lead-Safe Certified firm:

Firms performing renovations must ensure that:

  • All individuals performing activities that disturb painted surfaces on behalf of the firm are either certified renovators or have been trained by a certified renovator.
  • A certified renovator is assigned to each renovation and performs all of the certified renovator responsibilities.
  • All renovations performed by the firm are performed in accordance with the work practice standards of the Lead-Based Paint Renovation, Repair, and Painting Program.
  • Pre-renovation education and lead pamphlet distribution requirements of the Lead-Based Paint Renovation, Repair, and Painting Program are performed.
  • The program’s recordkeeping requirements are met.

To see which of our employees are Lead-Safe Certified check out Our Employees page.

Charlottesville Commercial Restoration Ready

11/16/2017 (Permalink)

Commercial Charlottesville Commercial Restoration Ready Faster To Any Size Commercial Or Residential Charlottesville Disaster

Even though SERVPRO of Charlottesville has only been around since June of 2015, we are ready for whatever happens no matter how large or how small. 

So what is it that gives us the ability to handle any size disaster?   The answer is simple.  As part of a franchise system we have unlimited access to top notch commercial grade equipment available for use with just a quick phone call to one of our neighboring franchises, a large loss division, or our corporate office.  Not to mention the sizable amount of equipment that we have on hand here at our location in Charlottesville.

Since starting, we have already restored multiple water damages and fire damages here in Charlottesville and we are confident we can restore yours.  Charlottesville JAUNT can attest to this.  Check out our Before / After Photos page to see the work performed at JAUNT back in March of 2017.

Faster To Any Size Disaster 434-977-5850

Charlottesville Storms Can Cause More Then Water Damage

11/13/2017 (Permalink)

Storm Damage Charlottesville Storms Can Cause More Then Water Damage SERVPRO of Charlottesville is ready to weather the storm

While heavy storms can often bring about groundwater flooding into your basement or rainwater seeping in through your roof, those are not the only scenarios we have received calls for.  Here are some other cleanup instances that can come about due to a storm:  Glass shattering all over the living room furniture and floor from strong winds that blew a patio umbrella into the window.  Or perhaps an old tree fell down snapping a power line before hitting the side of your house causing a fire to spark.  It is also not uncommon for us to receive multiple calls during heavy rains from people who have had their septic tank backup.  This happens when the drain field gets overly saturated causing your tank to flood.  Regardless of what a storm may bring, SERVPRO of Charlottesville is ready.

Available 24/7 at 434-977-5850

Charlottesville Angel Tree

11/9/2017 (Permalink)

Community Charlottesville Angel Tree Adopt an angel this Christmas.

So normally, I would say that putting up a Christmas tree before Thanksgiving is way too early.  However, this is for a good cause.  And that good cause is called Angel Tree.

Adopt An Angel

Angel Tree matches donors with children from qualified families who are unable to provide gifts and clothing to their children during the holidays. For many donors, the personal connection to a child in the community has become a special tradition. For participating companies and groups, the sponsorship program is a wonderful opportunity for employees to give back to their community through a fun and heartwarming tradition. The Angel Tree program provides children from families in need with holiday gifts such as bicycles, clothing, special-needs gifts and other wished-for items such as toys. Help us bring the magic of Christmas to children!

History of the Angel Tree:
Along with the familiar Red Kettles (Bell Ringers), the Angel Tree program is one of The Salvation Army’s most familiar Christmas efforts. It was created by The Salvation Army in 1979 by Lt. Colonels Charles and Shirley White when they worked with a Lynchburg, Virginia shopping mall to provide clothing and toys for children at Christmas time. The program received its name because the Whites identified the wishes of local children by writing their gift needs on Hallmark greeting cards that featured pictures of angels. They placed the cards on a Christmas tree at the mall to allow shoppers to select children to help. Thanks to Lt. Colonels White, who were assigned by The Army to the Lynchburg area at the time, more than 700 children had a brighter Christmas that first year. The Angel Tree program continues to play a vital role in helping The Salvation Army make the holidays merrier for thousands of children in need. Anyone can participate.

If your office wants to help provide Christmas for a child in need this year, reach out to us through phone (434-977-5850) or email ( and we will deliver the Angel Tags to you and pick up the gifts once you have it all together.  NOTE: Please have your gifts ready for us to pick up by December 7th so that we are able to deliver to the drop off station before their deadline.

Question #2 For Water Damage Customers

11/1/2017 (Permalink)

Water Damage Question #2 For Water Damage Customers Questions we ask customers who call in a water damage to our Charlottesville office.

In continuation of Questions We Ask Water Damage Customers, we come to our second question.

Question #2 – When did the loss occur?

You might be thinking, “Why does it matter when the loss occurred?  I would still like it resolved as soon as possible now that I have found it.”  While we do not need to know the exact minute that it happened, there is quite a difference in the following scenarios:  “It happened in the past couple of hours when I left to go to the grocery store”, “It happened sometime while I was away on a weeklong vacation”, “or this is my vacation home that I have not been to for a few months.”  A water damage that has happened within the past few hours is highly unlikely to have any secondary losses such as microbial growth or rotting wood (unless it was present prior to this loss) however, a loss that occurred a week ago or longer has a much greater potential for secondary losses. 

Check back in December to find out why we ask our next question.

Question #2 For Fire Damage Customers

11/1/2017 (Permalink)

Fire Damage Question #2 For Fire Damage Customers Questions asked by SERVPRO of Charlottesville when receiving a fire loss.

Just as there are different methods to putting out a fire, based on the type of fire, there are also different methods to cleaning up fire damage.  Knowing the source of the fire is beneficial in determining what kind of fire clean up we will be re-mediating.  Below is a list of different types of fire damage:

  • Wet Smoke – Plastics and Synthetics; Low heat, smoldering, pungent odor, sticky, smeary.
  • Dry Smoke – Paper and Wood; Fast burning, high temperatures, dry, powdery, non-smeary residues.
  • Protein – Virtually invisible, discolors paints and varnishes, extreme pungent odor.
  • Fuel Oil Soot – Furnace Puff Backs.
  • Other Types – Tear gas, fingerprint powder and fire extinguisher residue.

Check back in December when we discuss our reason behind asking our 3rd fire loss question.

Water Categories: How Are They Determined?

10/31/2017 (Permalink)

Storm Damage Water Categories:  How Are They Determined? Charlottesville Residence: What type of Water Damage Category do you have?

In the previous blog titled Water Categories: What Are They we discussed what a water category is.  Now we are going to dive deeper into that by discovering how to determine the difference.  Here are 2 factors to help in doing so. 

Factor #1 – Determine the source of the water.  If the source lets out clean water than there is a chance that the water may be clean and considered Category 1 water.  An example of this would be a sink faucet being left on and overflowing.  On the flip side of that, if the source lets out contaminate water than you know that there is no chance of the water intrusion being considered Category 1.  An example of this would be a sewage wasteline backflow that originates from beyond the trap.

Factor #2 – Examine the materials that the water has now come in contact with.  Even if the water itself was sanitary prior to spilling out, if it has come in contact with materials not considered sanitary, the water will not take on the characteristics of what it has come in contact with.  Take blown-in insulation for example.  Picture you had a roof leak.  Clean rain water would be the source but as it trickles down it begins to saturate the blown-in insulation before making its way to the attic doorway and dripping down through the cracks.  You would not want to drink that water would you?  Of course not, because you would be consuming particles of insulation.  So even though the water source produced clean water, the water damage would be considered a Cat 2 water loss.