Recent Posts

Why We Do Not Test For Mold – We Only Remediate

7/6/2017 (Permalink)

You would think a company that remediates mold would also do the testing of mold right?  Well we do not and here are our reasons why. 

Given that we are a Cleaning and Remediation Company, we have determined that being certified to be an Industrial Hygienist(IH) is veering too far from our profession.  Mold remediation and mold testing require different sets of training, certifications, and professional equipment.  For remediation purposes, the Institute of Inspection Cleaning and Restoration Certification (IICRC) offers a course called, Applied Microbial Remediation Technician (AMRT).  In this course technicians learn how to properly remediate mold, but not test for it.  For testing purposes, you must have a 4 year bachelor’s degree in the particular field as well as specific IH courses. Click here for more about becoming an Industrial Hygienist.

In addition, a company that does both testing and remediation of mold could potentially appear to be skewing test results in order for their remediation to pass.  To avoid this, we not only have another company do the testing but we also have the customer call in the IH rather than bringing them in ourselves as a subcontractor of our services.  This ensures that the IH is working for the customer’s best interest.

So where do you start?

If you believe that you have a mold problem your first step is to find the source and stop it.  Next, we would recommend that you call in an Industrial Hygienist to come out and test the area.  A protocol will be written based off of the testing and if you do indeed have a substantial amount of mold present that needs to be remediated that is where SERVPRO of Charlottesville comes in.  With the protocol in hand we are able to properly assess the area and determine the extent as well as type of cleaning that will be needed to get your home or business back to preloss condition.

If you have more questions give us a call 434-977-5850

Water Damage Procedures for a Tenant

7/3/2017 (Permalink)

Water Damage Water Damage Procedures for a Tenant Whatever the situation, we are Here To Help.

Do you rent an apartment or a house?  If so, there are some things you need to know should a water damage take place.  First and foremost, you need to contact the owner or property manager and make them aware of what happened.  Homeowners and property managers know that water damages are likely to happen so it should not come as a immense shock to them.  Keep in mind that if you prolong telling them the extent of the damage will continue to increase so it is important to tell them immediately.  Also, in order for a restoration company to be able to come in and mitigate the water damage the owner of the property or someone that is authorized to make decisions for the property must approve for that company to do so.  Tenants are not allowed to authorize a company to come in and work on a property that does not legally belong to them.

The next step would be determining if you would be filing a claim with your renter’s insurance for your contents if they were affected from the loss.  Typically contents would not be covered by the homeowners insurance but on rare occasions it may be.  Also, depending on the contents that you have you may not have to worry about it at all.  For example, if the affected area is a living room with an average amount of furniture that you would expect in a living room the technicians would likely be able to work around, they can simply put your furniture on blocks and shift it off the wall about a foot to get air flow around the room and your furniture will dry using the same equipment needed for the structure.  However, if you have an extensive amount of affected contents that have to be moved in order for the structure to be properly dried out, the homeowner’s insurance might not cover moving out and drying your contents.  Ultimately it depends on the specific situation and the parties involved.  Whatever the case may be, our technicians are trained to handle and properly document throughout the entire process ensuring that all parties involved are kept informed.

We are here to help 434-977-5850

Do You Know Where Your Main Water Shut Off Valve Is?

6/29/2017 (Permalink)

Water Damage Do You Know Where Your Main Water Shut Off Valve Is? Water Shut Off Tag

Most homeowners do not take time to consider where their main water shut off valve is located in there home.  This is understandable considering most people do not anticipate having a water loss.  However, water damage in homes are fairly frequent and as we all know, it is more difficult to find what you need when you are in a panic.  For this reason, we recommend that you and your household know where the main water shut off valve is located in your home BEFORE a water damage occurs.  Follow this link for tips on how to find it.

https://www.thespruce.com/how-to-find-main-water-shutoff-valve-1822492

Once you locate it, tag it with something that stands out so you can be sure to find it even when in panic mode.  Like one of our brightly colored water shut off tags!  If you would like one of our shut off tags just give us a call 434-977-5850.  We would be more than happy to send you one for free.  Or feel free to stop by our office Monday - Friday between 8:00 am and 5:00 pm for one as well.

Charlottesville Residents: Follow These Mold Safety Tips If You Suspect Mold

6/7/2017 (Permalink)

Mold Remediation Charlottesville Residents:  Follow These Mold Safety Tips If You Suspect Mold Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.


What to Do:



  • Stay out of affected areas.

  • Turn off the HVAC system and fans.

  • Contact SERVPRO of Charlottesville for mold remediation services.


What Not to Do:



  • Don’t touch or disturb the mold.

  • Don’t blow air across any surfaces with visible or suspected mold growth.

  • Don’t attempt to dry the area yourself.

  • Don’t spray bleach or other disinfectants on the mold.


About Our Mold Remediation Services


SERVPRO of Charlottesville specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.


If You See Signs of Mold, Call Us Today – 434-977-5850

Charlottesville Business Owners: Are You Prepared For a Disaster?

6/2/2017 (Permalink)

Did you know that our franchise here in Charlottesville is locally owned and operated?  Because we are local, we are able to respond to any loss rapidly.  This is crucial for commercial businesses who suffer from a fire or water damage. 

According to Federal Emergency Management Agency (FEMA), 40% of businesses do not reopen following a disaster and another 25% only last about a year after a loss.  Those are freighting statistics.  So if you are a business owner in Charlottesville or surrounding cities, allow us to help ease your mind. 

For starters, there are ways to lower the chances of a disaster happening.  One way is to have a schedule set in place for maintenance of all equipment and systems located within the building.  Also, be sure to keep an eye on the condition of the buildings gutter system.  Be sure to inspect the roof for any damage following a heavy rain or windstorm.  For more prevention tips, follow the link below. http://hpd.zurichna.com/whitepaper/zurich-automotive-water-damage-prevention.pdf

Should a fire or water loss occur, it is very important to minimize the damage.  This too requires some pre-planning.  Locate all the water shut offs within the building and communicate where they are to all parties necessary so that it is not a struggle to find in the event of a water damage.  Also, have a list of any and all contacts that you would need in the case of an emergency.  If you would like help on being prepared, give us a call at -434-977-5850.  We are more than happy to set up an Emergency Ready Profile (ERP) for your business at no charge.

Charlottesville Homeowners Experiencing a Water Damage

5/25/2017 (Permalink)

If you are a homeowner in the Charlottesville area, you should be aware of the possibility of having a water damage in your home.  While there are precautionary steps you can take to help lower the chances of a water damage, the possibility of one potentially happening is unavoidable.   So what do you do if the unavoidable happens?  We highly recommend that you call in experts to ensure complete and proper remediation.  While we know homeowners can be concerned about what the cost may be to have the professionals handle it, trying to do it yourself could end up being more costly.  As professional water mitigation specialists, we are equipped with the proper drying equipment as well as specialized moisture meters to ensure that all affected materials have not been missed.  If affected materials are completely missed or even just not dried out completely, you risk the potential of  extensive mold growth which can end up being even more costly as well as a longer process to remediate. 

Here are some things you should know to help ease your mind about the cost of a water damage:

  1. Our company does not determine the prices, we use a program called Xactimate which has a set price for each descriptive work entry that we input.
  2. Xactimate is a program recognized nationally by insurance companies and used by most, if not many, restoration companies.
  3. Xactimate stays up-to-date and keeps reliable pricing according to your location.

Want to know more?  Give us a call 434-977-5850

Charlottesville: There is a Difference Between Commercial & Residential Restoration

5/24/2017 (Permalink)

When it comes to comparing a commercial water loss and a residential water loss size is obviously a dividing factor.  However, there are many more differentiating factors to consider than just the size of the building in order to successfully complete the restoration process. 


For starters, what type of commercial building is it?  Is it an apartment complex of which multiple units have been affected and within each unit a tenants contents have been affected?  It is not uncommon in a situation like this that each tenant will need to file a claim with their insurance to which each claim handler will be looking to the restoration company will be looking for continual job updates along with each tenant and the property manager of the apartment complex.  The number of individuals that need to be constantly informed can add up rather quickly in this scenario. 


Or perhaps the commercial building is an office that cannot afford to stop work while the water restoration is taking place.  In this instance, the restoration company now has to be mindful of the employees who need clear walkways, workable space at their desks, and minimal noise to efficiently answer phones.  Setting up drying equipment becomes a little trickier when taking these factors into consideration versus working in an area that will be vacant until the mitigation is complete. 


Here at SERVPRO of Charlottesville, our teams have experienced the above scenarios and more!  We take great pride in solving what some may view as a challenging situation.  Our philosophy?  View each situation as an opportunity rather than a problem. 

When a Storm is Heading Toward Charlottesville We Are Ready

5/24/2017 (Permalink)

Storm Damage When a Storm is Heading Toward Charlottesville We Are Ready Weather the Storm

As water restoration specialists, we keep a close eye on weather forecasts.  When we see that a storm with heavy rainfall is on its way, we get prepared to help.  We know that when heavy rainfall comes, so does flooded basements.  Typically we have an on call rotation for both our office staff who takes the calls and our technicians who actually respond to the calls but in preparation for a storm event, all of our team members become ready to respond around the clock until every customer has been serviced.  It is a great feeling being part of a team filled with members who are willing to join together in chaotic times and give it their all until every customer is taken care of and every team member is able to go home and rest.


Affected by Rainwater? We are here to help just give us a call at 434-977-5850

17th Annual Lynchburg Claims Golf Outing

5/22/2017 (Permalink)

Community 17th Annual Lynchburg Claims Golf Outing From left to right: Jason Eagle, Josh Ott, Mike Arnold, and Bill Farmer.

On Friday, May 19th Josh Ott (Marketing Rep with SERVPRO of Charlottesville) participated in the 17th annual Lynchburg claims association golf outing held at the beautiful Poplar Grove course in Amherst, VA. All proceeds from the tournament were to benefit the LCA scholarship and community fund. Josh played with Mike Arnold (Nationwide agent in Charlottesville), Bill Farmer (Marketing Rep with SERVPRO of Lynchburg), and Jason Eagle (Claims Adjuster at N&C claims service, Inc.). The tournament began with a 10AM shotgun start and a best ball format was the style of play. SERVPRO of Charlottesville sponsored a hole and the “goodie” bag included a sleeve of SERVPRO logoed Bridgestone golf balls and a very nice, quality SERVPRO logoed golf towel among many other nice items.


The foursome started off their round on hole 5 and everyone quickly learned the course was in good shape with very fast greens. The forecast was calling for temperatures in the low 90’s with a chance for afternoon storms. It didn’t take long for it to heat up but everyone enjoyed the steady breeze and pockets of shade. The beverage carts did a great job of moving around the course and making sure everyone was stocked up on fluids. Everyone had a great time networking and catching up and each person contributed to the team’s outcome. Josh and Mike had never played the course before, so it was nice to play with others who had to gain some key insight on certain aspects of the course. Everyone lost some balls, everyone had some good shots, everyone had some good putts, and most of all everyone had a great time.


After the round everyone enjoyed barbecue and sides during the awards ceremony. There was also a great raffle drawing with some really nice prizes. Jason and Mike were lucky and each won prizes, with Jason winning tickets to a Washington Redskins game on Christmas Eve. This was a very well organized event and many people commented they liked the 10AM start rather than the afternoon start of some tournaments. Thank you to all the organizers and sponsors on putting on a great event and to the staff at Poplar Grove for hosting such a nice tournament. Everyone at SERVPRO is excited and already looking forward to next year’s event!

Charlottesville Residents: We Specialize in Flooded Basement Cleanup and Restoration!

5/16/2017 (Permalink)

Water Damage Charlottesville Residents: We Specialize in Flooded Basement Cleanup and Restoration! This was just one of many flooded basements our technicians serviced after Charlottesville was hit with a heavy rainstorm in May of 2017

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Charlottesville basement could flood, including: 



  • A blocked or failed sewer lateral pipe

  • Heavy rain causes surface water to pool around your home

  • Storm sewer backup

  • Sanitary sewer backup

  • Foundation drainage failure

  • Water supply-line break or hot-water tank failure

  • And many more


Have Questions about Basement Flooding?


Call Today - 434-977-5850


If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.


The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Charlottesville to let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.  Check out our customer testimonies.


We are Flooded Basement Specialists:



  • We are Available 24 hours/7 days per week

  • We’re a Preferred Vendor to many National Insurance Companies

  • We Bill The Insurance Directly – One Less Thing For You To Worry About

  • Our Technicians are Highly-Trained  in Water Restoration Techniques

  • We use s500 IICRC Restoration Standards

  • Advanced Inspection and Extraction Equipment


Flooded Basement? We are here to help just give us a call at 434-977-5850