Recent Posts

Charlottesville Residents: Follow These Mold Safety Tips If You Suspect Mold

6/7/2017 (Permalink)

Mold Remediation Charlottesville Residents:  Follow These Mold Safety Tips If You Suspect Mold Be careful! Without proper training, you could be spreading mold throughout your home.

If you see visible mold, do not disturb it. You can inadvertently spread the mold infestation throughout your home. When mold is disturbed, the mold can release microscopic mold spores which become airborne and can circulate inside your home.

What to Do:

  • Stay out of affected areas.

  • Turn off the HVAC system and fans.

  • Contact SERVPRO of Charlottesville for mold remediation services.

What Not to Do:

  • Don’t touch or disturb the mold.

  • Don’t blow air across any surfaces with visible or suspected mold growth.

  • Don’t attempt to dry the area yourself.

  • Don’t spray bleach or other disinfectants on the mold.

About Our Mold Remediation Services

SERVPRO of Charlottesville specializes in mold cleanup and restoration, in fact, it’s a cornerstone of our business.  Our crews are highly trained restoration professionals that use specialized equipment and techniques to properly remediate your mold problem quickly and safely.

If You See Signs of Mold, Call Us Today – 434-977-5850

Charlottesville Business Owners: Are You Prepared For a Disaster?

6/2/2017 (Permalink)

Did you know that our franchise here in Charlottesville is locally owned and operated?  Because we are local, we are able to respond to any loss rapidly.  This is crucial for commercial businesses who suffer from a fire or water damage. 

According to Federal Emergency Management Agency (FEMA), 40% of businesses do not reopen following a disaster and another 25% only last about a year after a loss.  Those are freighting statistics.  So if you are a business owner in Charlottesville or surrounding cities, allow us to help ease your mind. 

For starters, there are ways to lower the chances of a disaster happening.  One way is to have a schedule set in place for maintenance of all equipment and systems located within the building.  Also, be sure to keep an eye on the condition of the buildings gutter system.  Be sure to inspect the roof for any damage following a heavy rain or windstorm.  For more prevention tips, follow the link below.

Should a fire or water loss occur, it is very important to minimize the damage.  This too requires some pre-planning.  Locate all the water shut offs within the building and communicate where they are to all parties necessary so that it is not a struggle to find in the event of a water damage.  Also, have a list of any and all contacts that you would need in the case of an emergency.  If you would like help on being prepared, give us a call at -434-977-5850.  We are more than happy to set up an Emergency Ready Profile (ERP) for your business at no charge.

Charlottesville Homeowners Experiencing a Water Damage

5/25/2017 (Permalink)

If you are a homeowner in the Charlottesville area, you should be aware of the possibility of having a water damage in your home.  While there are precautionary steps you can take to help lower the chances of a water damage, the possibility of one potentially happening is unavoidable.   So what do you do if the unavoidable happens?  We highly recommend that you call in experts to ensure complete and proper remediation.  While we know homeowners can be concerned about what the cost may be to have the professionals handle it, trying to do it yourself could end up being more costly.  As professional water mitigation specialists, we are equipped with the proper drying equipment as well as specialized moisture meters to ensure that all affected materials have not been missed.  If affected materials are completely missed or even just not dried out completely, you risk the potential of  extensive mold growth which can end up being even more costly as well as a longer process to remediate. 

Here are some things you should know to help ease your mind about the cost of a water damage:

  1. Our company does not determine the prices, we use a program called Xactimate which has a set price for each descriptive work entry that we input.
  2. Xactimate is a program recognized nationally by insurance companies and used by most, if not many, restoration companies.
  3. Xactimate stays up-to-date and keeps reliable pricing according to your location.

Want to know more?  Give us a call 434-977-5850

Charlottesville: There is a Difference Between Commercial & Residential Restoration

5/24/2017 (Permalink)

When it comes to comparing a commercial water loss and a residential water loss size is obviously a dividing factor.  However, there are many more differentiating factors to consider than just the size of the building in order to successfully complete the restoration process. 

For starters, what type of commercial building is it?  Is it an apartment complex of which multiple units have been affected and within each unit a tenants contents have been affected?  It is not uncommon in a situation like this that each tenant will need to file a claim with their insurance to which each claim handler will be looking to the restoration company will be looking for continual job updates along with each tenant and the property manager of the apartment complex.  The number of individuals that need to be constantly informed can add up rather quickly in this scenario. 

Or perhaps the commercial building is an office that cannot afford to stop work while the water restoration is taking place.  In this instance, the restoration company now has to be mindful of the employees who need clear walkways, workable space at their desks, and minimal noise to efficiently answer phones.  Setting up drying equipment becomes a little trickier when taking these factors into consideration versus working in an area that will be vacant until the mitigation is complete. 

Here at SERVPRO of Charlottesville, our teams have experienced the above scenarios and more!  We take great pride in solving what some may view as a challenging situation.  Our philosophy?  View each situation as an opportunity rather than a problem. 

When a Storm is Heading Toward Charlottesville We Are Ready

5/24/2017 (Permalink)

Storm Damage When a Storm is Heading Toward Charlottesville We Are Ready Weather the Storm

As water restoration specialists, we keep a close eye on weather forecasts.  When we see that a storm with heavy rainfall is on its way, we get prepared to help.  We know that when heavy rainfall comes, so does flooded basements.  Typically we have an on call rotation for both our office staff who takes the calls and our technicians who actually respond to the calls but in preparation for a storm event, all of our team members become ready to respond around the clock until every customer has been serviced.  It is a great feeling being part of a team filled with members who are willing to join together in chaotic times and give it their all until every customer is taken care of and every team member is able to go home and rest.

Affected by Rainwater? We are here to help just give us a call at 434-977-5850

17th Annual Lynchburg Claims Golf Outing

5/22/2017 (Permalink)

Community 17th Annual Lynchburg Claims Golf Outing From left to right: Jason Eagle, Josh Ott, Mike Arnold, and Bill Farmer.

On Friday, May 19th Josh Ott (Marketing Rep with SERVPRO of Charlottesville) participated in the 17th annual Lynchburg claims association golf outing held at the beautiful Poplar Grove course in Amherst, VA. All proceeds from the tournament were to benefit the LCA scholarship and community fund. Josh played with Mike Arnold (Nationwide agent in Charlottesville), Bill Farmer (Marketing Rep with SERVPRO of Lynchburg), and Jason Eagle (Claims Adjuster at N&C claims service, Inc.). The tournament began with a 10AM shotgun start and a best ball format was the style of play. SERVPRO of Charlottesville sponsored a hole and the “goodie” bag included a sleeve of SERVPRO logoed Bridgestone golf balls and a very nice, quality SERVPRO logoed golf towel among many other nice items.

The foursome started off their round on hole 5 and everyone quickly learned the course was in good shape with very fast greens. The forecast was calling for temperatures in the low 90’s with a chance for afternoon storms. It didn’t take long for it to heat up but everyone enjoyed the steady breeze and pockets of shade. The beverage carts did a great job of moving around the course and making sure everyone was stocked up on fluids. Everyone had a great time networking and catching up and each person contributed to the team’s outcome. Josh and Mike had never played the course before, so it was nice to play with others who had to gain some key insight on certain aspects of the course. Everyone lost some balls, everyone had some good shots, everyone had some good putts, and most of all everyone had a great time.

After the round everyone enjoyed barbecue and sides during the awards ceremony. There was also a great raffle drawing with some really nice prizes. Jason and Mike were lucky and each won prizes, with Jason winning tickets to a Washington Redskins game on Christmas Eve. This was a very well organized event and many people commented they liked the 10AM start rather than the afternoon start of some tournaments. Thank you to all the organizers and sponsors on putting on a great event and to the staff at Poplar Grove for hosting such a nice tournament. Everyone at SERVPRO is excited and already looking forward to next year’s event!

SERVPRO of Charlottesville's Core Values

5/16/2017 (Permalink)

Here at SERVPRO of Charlottesville, we believe core values play a major role in the growth of any company by painting the vision, shaping the culture, and reflecting what the company values.  That is why we have put in a lot of time and thought into creating our core values and why we will continue to instill them into our company.  Below you will see where the foundation of our core values comes from as well as each one of our core values and the definition we have crafted for each.


Our Faith in Jesus Christ is the driving force of our core values for SERVPRO of Charlottesville.  It does not make us perfect but it does give us a goal to strive to be better each day and it is the road map to achieve that goal.  It reminds us to treat each customer, each co-worker, and each person we come in contact with, with the respect that we ourselves do not deserve but long for.

"For even the Son of Man came not to be served but to serve, and to give his life as a ransom for many."  Mark 10:45

Core Values:

As a team member here at SERVPRO of Charlottesville, we do not demand that you believe the same as us, that is of your free will to decide.  However, we do ask that you help us in building our dream of making SERVPRO of Charlottesville the premier restoration company in Charlottesville by committing to Professionalism, Integrity, Respect, Servant Leadership, Teamwork, and Willingness with each job that you take part in as a member of SERVPRO of Charlottesville.  By successfully abiding by these values, we will create a better life for ourselves, our families, and our community by serving them to the best of our ability in their time of need as well as Giving back with generous donations.

Core Values Defined:

Professionalism - Taking pride, not just in what you do but more importantly, how you do it.

Integrity - Doing what is right regardless of who is or is not around you.  Never doing what is wrong regardless of who tells you.

Respect - Treating our authority, our coworkers, and especially our customers, with fairness and honesty regardless of how you are treated.

Servant Leadership - Being a person that others want to follow.  Leading by example.

Teamwork - When we all work together, without grumbling or complaining, tasks get done more efficiently and more enjoyably.

Willingness - Not just doing what is right but also having a positive attitude while doing it.  Always being ready to go the extra mile.

Giving - Because Christ has blessed us, we want to bless those who have helped us along the way and to the community we live in by giving back.

It is our hope that by instilling these values into our employees that in turn we will be able to reach our goal of being the Premier cleaning and restoration company in Charlottesville.

Charlottesville Residents: We Specialize in Flooded Basement Cleanup and Restoration!

5/16/2017 (Permalink)

Water Damage Charlottesville Residents: We Specialize in Flooded Basement Cleanup and Restoration! This was just one of many flooded basements our technicians serviced after Charlottesville was hit with a heavy rainstorm in May of 2017

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Charlottesville basement could flood, including: 

  • A blocked or failed sewer lateral pipe

  • Heavy rain causes surface water to pool around your home

  • Storm sewer backup

  • Sanitary sewer backup

  • Foundation drainage failure

  • Water supply-line break or hot-water tank failure

  • And many more

Have Questions about Basement Flooding?

Call Today - 434-977-5850

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Charlottesville to let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.  Check out our customer testimonies.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week

  • We’re a Preferred Vendor to many National Insurance Companies

  • We Bill The Insurance Directly – One Less Thing For You To Worry About

  • Our Technicians are Highly-Trained  in Water Restoration Techniques

  • We use s500 IICRC Restoration Standards

  • Advanced Inspection and Extraction Equipment

Flooded Basement? We are here to help just give us a call at 434-977-5850

Does Your Charlottesville Home Have A Mold Problem?

5/16/2017 (Permalink)

Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.


If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – 434-977-5850

We Are a Drug Free Certified Charlottesville Business

3/24/2017 (Permalink)

Here at SERVPRO of Charlottesville safety is of utmost importance.  One way we help to ensure safety is by making our workplace drug free.

What it means to be a drug free certified business:

1) SERVPRO of Charlottesville is committed to protecting the safety, health, and well-being of our employees, our customers plus their belongings, as well as all other people we may interact with while in route to or performing our services on a day to day basis.

2) We recognize that drug and alcohol abuse pose a direct and significant threat to providing a safe working environment.  For this reason, we are committed to remaining a substance-free workplace.

3) Therefore, SERVPRO of Charlottesville firmly prohibits the illicit use, possession, sale, conveyance, distribution, or manufacture of illegal drugs, intoxicants, or controlled substances in any amount or manner.

4) This also consists of prohibiting the abuse of alcohol or prescription drugs.

5)  Any disregard of this will result in adverse employment action up to and including dismissal from our company.

Why do we insist on having a drug free working environment?

The use of drugs can open the door for a lot of safety hazards.  

Our employees operate a lot of heavy equipment and machinery including driving work vehicles on a daily basis.

We repeatedly handle priceless possessions that belong to our customers. 

Our customers entrust us with valuables that they hold near and dear to their hearts.  We want to do our best to keep their possessions, at the very least, in the condition we received it in but ultimately restore it to be better-quality considering our line of work it so restore to preloss condition and make it “Like it never even happened."

While operating equipment and heavy machinery as well as handling valuable possessions that belong to our customers, SERVPRO of Charlottesville crew members need to be fully alert and engaged while working.  Abstaining from the use of drugs and alcohol is just one way we help to uphold this.