What our Customers say...


We have only good things to say about SERVPRO of Charlottesville. We had a major water leak with mold abatement over labor day 2017. Serve pro came immediately when called. There staff was always responsive and professional. It took 4 months to complete the restoration process and they went above and beyond to make sure everything was done properly. Chris and all his crew are to be commended.


All of the people I spoke with or had in my home, from the initial distress phone call, through drying, were extremely professional and polite. I appreciated Larry taking the time to show me that my piano was safe from damage as he and Mike were working in the room where the piano is located.

I got same day service, which was amazing. Larry did a superb job following up.

Your staff team has been great!  Very very helpful.

Very courteous and informative. Team was nice and professional the entire time.

Larry was great.

Thank you SERVPRO!

Awesome job

Excellent to work with

Great job!

Chris Osborne was very helpful through the process and explained everything that needed to be done. His crew was a pleasure to work with.

Larry did a fantastic cleaning job! He saved my belongings from damage and limited water damage to my home.

Thank you looks great!

They have been great to work with in so many ways I can't explain.

This is my second experience with SP and they have exceeded every expectation I could have had.  They are prompt, courteous and thorough with their work and available at all times.  

You guys were fantastic.

Good work

Thank you all so very much for the promptness and work in our home!

Very satisfied with quality of service and professionalism of staff.

We were very pleased with the service we received.

Very professional and courteous

Very impressed professional

Chris was very informative!

Thank you for the "top quality" service your company has provided.

Here is a Google Review given by one of our previous customers.

"Punctual, professional and great follow up!" 

Way to go Ryan and Joe!

I am very happy with the results.

Ryan and his team went above and beyond on the work they did at our home.  They were prompt, courteous, thorough and communicated extremely well.  We are very pleased with their work!!

In addition to leaving positive comments on our Certificate of Satisfaction form, we also received this email shortly after our crew had left this customers home.

"Had to let you know how pleased I am with your service and your personnel. On Saturday, 8/26, my hot water heater sprung a leak, soaking carpet in the dining room and living room. I called my neighbors, my plumber, and SERVPRO. It's now Monday and the plumber hasn't been able to get to me yet but SERVPRO was here promptly on Saturday shortly after I called. Talk about prompt!

Larry, Ryan, and Joe have been very professional, informative, efficient, friendly and obviously experienced. You provide a much-needed service performed by great people.

Thank you!"

Great job team!

Great job.  Came out at 21:30 on a Sunday night as if it had been day time mid week.  Fine employees.  Thanks for a job well done.

It is perfect! Great people, great service! Thank you!!!

We had a major water emergency at 6 o'clock on a Friday evening. The entire ceiling of our living room crashed down along with A LOT of water. We have hardwood floors in the room and I panicked. A friend recommended I call SERVPRO. They answered immediately and a local representative called me right back. They were at my house within an hour. Ryan was very professional and kind. He immediately began to get things cleaned up and was super informative about the whole procedure to start getting my floors dried out. He and another associate worked until after midnight cutting out drywall and pulling down wet insulation. The basement required a lot of work too as the water damage continued throughout the basement. They set up dryers and dehumidifiers and let me know exactly why and what they were doing. Ryan was back for the next four or five days and made sure the job was done and kept me very informed about the progress. He was in touch with our insurance company as well. I can't say enough about how SERVPRO made an incredibly stressful situation much easier to handle. Highly recommend this company. Lacy


They were here very quickly we appreciated that and were very nice and did a great job!

Keep up the good work

Ryan was fantastic throughout the process!

SERVPRO made an unpleasant experience able to bare. Everyone was very pleasant and reassuring

The team was very professional and a huge help!

Outstanding service.  Everyone involved was helpful and courteous.

Maurice, Joe, + Betty were terrific.  Compliments to all.

We always use SERVPRO for our needs!

They were extremely helpful.

The staff is friendly and professional. They make sure the job is done right!!

This testimony came to us from our google review page!

They were all wonderful, kind and super helpful! 10s for everyone!

As for the job they did for me I can't recommend any improvement in performance.  They did a great job.

Everything was great!

We really appreciate all the hard work that was done to make our unique cleanup situation a success.

Commercial Water Damage

Ryan was excellent in communicating the plan and everything everyday along the way.

Great job!

Did a great job!

Thanks so much for making this process bearable! Great Job!!

Very professional, friendly, and done in a timely manner.

Chris did a great job

Chris Osborne was very great to work with my problems

The team was fantastic!  Very prompt, courteous and attentive.

Great service, great people.

The SERVPRO team from initial phone contact through the technician who came to my house and did the actual vacuuming up of the water were all polite, helpful and answered all of my questions. The technician worked around the plumbing team. He worked steadily - took no breaks and was polite and cooperative with my concerns and those of the plumbing team. I would definitely use SERVPRO again for this type of

Michael was very prompt, helpful and professional. No recommendations
beyond keep Michael!

Team did a great job and reacted fast. Great work!

Ryan Mitchell did an exceptional job of communicating and doing what he said he would do, when he said he would do it.  Well done!

I had a water break in my office ceiling, one big mess! I called SERVPRO and they answered phone late in evening and showed up 35 min later. They were very professional and took care of everything right away. If anything like this happens to you call them you wont be disappointed. I'm very happy with there service will always recommend. Thank you SERVPRO.


Actually 10 is not high enough! I would recommend your service for anyone.. Thank you.

Excellent service!

Ryan and Larry were both very knowledgeable, courteous and friendly.  They are both assets to the department.

They did an outstanding job and their customer service went well beyond our expectations.  

We appreciate all of their effort on our basement.

Keep Ryan! Excellent customer service-followed through every step of the way.  Thank you.

I was impressed with the continual updates from the house.

Thought the service was top notch.

Keep doing what you're doing.

Great service

Really great service. Everyone was knowledgable and could convey the scope of work with ease. Speed and
quality of service was incredible.

Very good job!

Polite, professional and efficient!

Thank you for taking care of this when we were out of U.S.A.

Oliver did a great job thanks!

They all did a great job. Communicated effectively and thoroughly. I really appreciated all the attention to the
situation. It was all very timely and helped to keep the situation contained.

Great job

Oliver was very prompt and helpful, and I would certainly call SERVPRO again!

Very satisfied with the professionalism and results

Very pleased with people. Very polite, friendly, helpful

I cannot offer a suggestion that would improve the high quality of work I witnessed from SERVPRO's team at my home. Ron was very professional, timely and advised me of the progress of the service. He made numerous findings that the insurance adjuster had either missed or was unsure of. I felt that I had a true advocate for my property.

Great job and friendly, helpful service in a stressful situation.

Bobby was very attentive and patient with all questions and concerns. It was reassuring knowing he was overseeing the project!

The guys were awesome, very professional.

Thank you so much for all your help!

Thank you!

Very satisfied with the professionalism and results

I would like to thank Amy Yates for great communication.  Thank you! 

Emmett, the project leader, was phenominal.  Truly the best customer service that we've experienced.  We are so greatful for his knowledge and experience.

Great job!

They couldn’t have been more professional and polite about the whole situation.

Thanks for the excellent job your organization provided.  The men who came and helped were great and we really appreciated their help!