The Water Damage Restoration Process

We’ve seen numerous types of water damage from various sources:

  • a pipe that burst
  • a hole in the roof that allowed rain to pour in
  • a window left open during a rainstorm
  • water needed to extinguish a fire

We have the first-hand experience, expertise, techniques, and equipment, to help restore your situation.

Our documenting procedure is very thorough. Our crew chiefs utilize a SERVPRO specific computer application to document job specific notes, photos, material and atmospheric readings, and placement of equipment. This app also has incorporated the IICRC S500 Standards.

To help you feel more comfortable, and updated, we will communicate with you throughout the process. 

As the situation requires, we can make adjustments to your initial plan.

And, of course, if you have any questions about the process you can always call or email our office.

See below for our Water Restoration Process.

Water or Flood Damage?
Call Today – (434) 977-5850

Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.