Recent Posts

Prep-work for Catastrophic Storms

12/10/2019 (Permalink)

SERVPRO employee setting up ERP for business owner Part of our free ERP service includes locating priority shut-off valves.

Wouldn’t it be great to have a plan in place in order to be prepared for storm damage to your home or business?

Wouldn’t it be great to have a plan of action for saving valuable time in getting the ball rolling with clean up and restoration, rather than running around trying to gather necessary items, such as:

  • Insurance information
  • Walk-through photos from Before the damage
  • Facilities details, such as shut off valve locations, priority areas, and contact information
  • Supplemental power (Do you have it? Will you need it?)
  • Identifying the chain-of-command to authorize the cleanup and restoration work to begin

And, what if designing this plan was at no cost?

SERVPRO of Charlottesville has this plan.  It is the Emergency Ready Profile (ERP). We have everything you need to be prepared.  And being prepared is key to peace of mind and reducing business interruption following a disaster.

We have helped other local businesses, such as the Salvation Army  recover from storm damage to their office.

Call SERVPRO of Charlottesville at 434-977-5850 today, to get your Emergency Ready Profile set up scheduled.

And remember at SERVPRO, “We’re here to help”!

SERVPRO of Charlottesville: Building Community

12/6/2019 (Permalink)

Literally written on our office wall, in giant gold letters, are SERVPRO of Charlottesville’s Core Values of Integrity, Leadership, Teamwork, and Growth.  By providing opportunities for our employees to participate in giving back to the local community, we are helping each other grow.  And, as part of the local community of Charlottesville, we want to be involved.

We continue to partner with the Salvation Army’s Angel Tree gift drive, and participate with CAAR in delivering all their donations to the Salvation Army

Another example of how SERVPRO participates in our local community is our involvement with the Virginia Institute of Autism (VIA). Not only was SERVPRO of Charlottesville one of the 2019 Finish Line Sponsors, but several employees volunteered, and our Production Manager ran in the race. Our Marketing Team volunteered at the 2018 VIA Gala. We’ll be ready to run again next year!

Other opportunities for building community and personal growth:

  • Boys and Girls Club/Cops 4 Kids day
  • Montessori Truck Touch Event, May 2019
  • Hurricane Florence Relief Supply Collection, September 2018
  • AHIP Build Day (Home Repair non-profit)

Photos for many of these events can be seen on our website and Facebook.

Prepping Your Home This Winter from Water Losses

11/19/2019 (Permalink)

Bird House with a scarf wrapped around it and a hat on top of it.  Snow all around Prevent you home from having a water loss this winter by checking out these simple tips.

Now is the time. You’ve heard it every year, prep your home, winter’s coming. No joke: the cold can do serious damage to your home. Follow these easy tips to avoid potential losses.

  1. Turn off exterior water faucets. Disconnect and drain hoses. If these are left on water can freeze in it and water will back up into your home, and worst-case scenario, bust all your pipes.
  2. Turn off sprinkler systems and drain pools according to manufacturer’s instructions.
  3. Caulk around your windows and doors. This can prevent water driven rain from coming in around your openings. It will also reduce your electricity bills by retaining your heat during the colder months.
  4. Walk around your home looking for missing, damaged or loose shingles on your roof. Rain and snow will come into your home from these compromised areas, causing water damage that can lead to mold issues in your attic. Check your soffits as well and repair any potential critter holes you may find.
  5. Clean your gutters. Remove any branches or obstructions to your gutters and downspouts. Debris can cause your gutters to be unable to easily remove rain water and snow melt, causing water to leak into the eaves and into your home.
  6. Locate and test out your water main. Many haven’t been used in a while, if at all, and it may need a tool and some lube to be able to turn it off and on easily. A residential home experiencing a water pipe leak can release up to 210 gallons per minute. The size of a very large fish tank… per minute…. That is not the time you want to discover the valve on your water shut off won’t budge. Call our office for free water shut off tags.
  7. Wrap any pipes located next to an exterior wall with insulation. If not, consider leaving your faucet dripping in extreme temps to keep the pipe from freezing.

Check and replace appliance hoses on a regular basis as well as check the batteries and functionality of your smoke and carbon monoxide detectors.

These simple steps will go a long way toward making your home cozy and safe this winter season. For any emergency situation SERVPRO is always here, on call, 24 hours a day , 7 days a week.

SERVPROxide is an excellent choice when cleaning up contaminated water losses

11/12/2019 (Permalink)

Cleaning/Disinfecting Product Container SERVPROXIDE is just one of many products made by our Corporate Office specially designed for the services that we provide.

In the last week you may have seen a cartoon person and blurb about one of our products, SERVPROxide. We have recently begun using this product on more jobs and here’s why… SERVPROxide is a chlorine dioxide-based disinfectant and sanitizer, many of the jobs we deal with come from contaminated water or sewage which can leave behind harmful bacteria, viruses and molds. In a home its bad but if it’s your business, it’s affecting your bottom line. Once the mess is cleared up smells can linger in any surface that cannot be removed. SERVPROxide is so effective it will remove any remaining contaminants from hard surfaces, and leaves only a faint odor that quickly dissipates with air circulation. This product is so mild, with a ph level of 8.5-9.5, it can even be used on mildly soiled soft surfaces. FYI, soft surfaces damaged by sewage are not considered salvageable. SERVPROxide is so gentle it is safe for everyday use and no PPE or gloves are required, making it easier for our technicians to use. You can see why it is one of our “go to “products in a long line of specialty products SERVPRO offers.

Charlottesville Residence: Does Your Home Have Water Damage?

10/11/2019 (Permalink)

Female technician using moisture meter showing female customer what area is affected Your home is very important to you and we do our best to walk you through our drying process to help put you more at ease.

Water is running. You can hear it from upstairs, your heart sinks… Life is crazy right now and the last thing you want to deal with is damage to your home caused by water.  When a loss occurs the experience can be completely overwhelming. Is the source fixed? Have I gotten all the water up? I only have beach towels, will they get all the water? Your home is most likely your largest investment and a sudden accidental discharge of water, possibly even contaminated water can seem overwhelming.

 That’s when you call SERVPRO of Charlottesville. We’re here to help. We have the knowledge, the equipment and the products to remove any type or water, even if its contaminated.  We spend many hours training our staff to understand how to safely dry your home and your contents to make them safe again for everyday use. Water damage can come from many sources... burst pipes, sewage drains, AC units, water heaters, water lines as well as storm damage even as large as a hurricane. SERVPRO employees have the knowledge and the training you can rely on to return your house to the home it was before the emergency. 

Just Spooky Spider Web Decor? Think Again...

10/11/2019 (Permalink)

Soot web in the corner of a wall Soot webs can be spooky, call SERVPRO of Charlottesville to help clean up the visible soot and remove that lingering odor.

With Halloween right around the corner you may think this is part of the décor, but it’s not. This is an image of a phenomenon called soot webs, also referred to as soot tags. It looks like soot from a fire has settled on a spider’s web or a cob web, but its not. The webbing may look similar but these are actually charged particles carrying the soot and will cling to other charged particles to form these stringy structures. Rest assured there are no spiders lurking around these webs! We use specialty vacuums with hepa filters attached to remove them and the soot they carry. Please do not attempt to wipe these away as the soot will smear and cling to the closest solid structure available.

If you find yourself facing these call SERVPRO and remember we are here to help. 434-977-5850

Newly Certified Water Technicians, Congrats guys!

9/20/2019 (Permalink)

Three crew members each holding their certifications Our newest IICRC WRT certified crew members from left to right: Tucker, Chris, and Lemuel

Congrats to our crew members Lemuel, Chris and Tucker, for their recent passing of the IICRC water certification tests. These IICRC certifications are very important in our industry, not all companies take this extra measure to certify their technicians. Here at SERVPRO we feel like it’s a priority.  This particular class provides technicians the background to understand and use the procedures necessary to deal with water losses, sewer backflows and contaminations such as mold. Knowing how to remediate these types of losses effectively saves our customers time and money. We consistently train our crew members in the latest our industry has to offer, such as green products, new generations of equipment, as well as tried and true measures, used and relied on for years. Every job is different and our crew member are trained to adjust to any situation. Certifying our staff shows our commitment to finding and using the latest knowledge, technology and tools to return your home or your business to a healthy livable space.

Meet Our Latest Certified Fire Crew Members!

9/20/2019 (Permalink)

Two technicians making a silly pose while holding their certifications David and Chris have successfully completed Fire & Smoke Restoration and have already begun applying what they learned.

Congratulations to crew members Chris and David on passing their IICRC Fire and Smoke Restoration class. This important class focuses on the technical procedures for successfully completing the restoration of a fire and smoke damaged environment. Fires can be completely overwhelming. If you’ve ever been to or unfortunately had a fire you know how invasive soot can be. The damage left behind by a fire can be toxic so knowing how to remediate the scene properly is important. Often a fire scene is compromised, knowing what is safe and what is not safe is something for which SERVPRO technicians are trained. Our employees are very proud of the working knowledge they have of our industry, you can always feel free to ask our crew why we are doing something a particular way, they know their business and are happy to share their knowledge and experience. We know these situations are sometimes the worst thing that has ever happened to you, SERVPRO strives to be a source of comfort in the knowledge that when we are done, you will be coming home to a safe, clean, healthy livable space.  

Shout Out To Our Awesome Crew!

7/16/2019 (Permalink)

One way that we love to brag on our crew is by creating a poster of a customer review that our employees can hang anywhere in our office!

We already know that our crew is awesome and that they work hard but man it is so rewarding to hear rave reviews from our customers about how much they appreciated the hard work that our crew did.  It also means a lot to each of our crew members especially when they are specifically mentioned by name like in this 5 Star Google Review left by Mrs. Pitt. 

“Our carpeted basement was totally flooded when the hot water tank broke -- many, many boxes of books and family items were stored there and soaked up a lot of water. A bad situation! The emergency plumber said it looked like we really needed outside help -- so we called SERVPRO. They were a life saver. Nice people who did good work! They helped us dry out the basement, move and store or discard a huge number of boxes, remove and discard the glued down carpeting and tile flooring beneath it -- and bring everything back to normal at the end after other necessary work was done. The project took quite a while from start to finish and they never faltered in their service -- no concern important to us was dismissed. From our first contact on a Sunday afternoon, they always responded when we called and were really good about communicating with us. Ryan (the project manager) and Krystina and Amy in the office were great schedulers, organizers and PROBLEM SOLVERS. They also helped by communicating with our home owner's insurance throughout for a smooth process. Chris (the crew chief) was super at organizing the work on site and getting it done -- what felt impossible became possible, then got done. Technicians Sam, Joe, Larry and Evan were all part of the team along the way making sure we were dry and safe. We are very grateful for a job well done!”

Want to put a face to these awesome employees of ours?  Check out our employee page by clicking here!

Why Choose SERVPRO of Charlottesville? Because we have lived it.

5/30/2019 (Permalink)

SERVPRO of Charlottesville has been in your shoes. We know what it is like to experience a water & fire damage.

Not even working at a professional Fire & Water Clean Up & Restoration company can prepare you for a text message that wakes you up at 6:00 a.m. with the words, “Your building is on fire!”….

That is exactly what our on-call staff woke up to on April 29th, 2016. To make matters worse, the month prior, our office staff walked in the front door to find standing water throughout the office because of a water pipe that had busted in the middle of the night. So, believe me, when I say, SERVPRO of Charlottesville has been in your shoes. We truly know what it is like to experience both fire damage and water damage. We know what it is like to stand there feeling hopeless while the fire department works tirelessly to distinguish the flames that are engulfing what you have worked so hard to build. To watch your employees as they arrive ready to go to work standing there speechless and in shock, their mind filling with questions of “Will I still get my next paycheck?” “How can I continue to provide for my family?” “Will I lose my job?”. What about all of the customers that your crews are scheduled to see today or that have entrusted you to safely store their contents in your warehouse while their home is being remediated from damage?

I am proud to say that SERVPRO of Charlottesville is part of the 50% that actually made it!  With each year following the disasters that we faced, we have continued to grow stronger as a company and as members of this community. We are thankful to our local fire department, our loyal customers, our dedicated employees, and neighboring franchises that came together and helped us jump back on our feet so that we can continue to serve the Charlottesville community.

Want to see photos from the fire damage we experienced?  Click here.