Recent Water Damage Posts

Leaking Air Conditioning Unit Causing Water Damage in Charlottesville Home?

8/16/2022 (Permalink)

A ceiling-mounted air conditioner is shown. We restore water damage 24-hours a day in Albemarle County.

I had no idea running my air conditioning unit with my windows open could cause water damage! I found out the hard way when I looked up and noticed a water stain spreading on my ceiling. I called the local Charlottesville team, and they traced the water leak to a clogged air conditioner condensation drain line. The technicians cleaned the line and replaced the damaged ceiling drywall. They also showed me how to check for water leaks from my air conditioning unit when it rains.

Check wall air conditioners

Internal Drain

If the air conditioning unit has an internal drain, ensure the pipe size is adequate and the water is running and flowing freely to handle a high volume of water.

Caulking of Air Conditioning Unit Sleeve: Look for any gaps, cracks, or other damage that indicates improper caulking around the edge of the sleeve to the exterior of the building. This increases vulnerability to water entry.

Orientation: Tilting the air conditioning unit sleeves slightly (two degrees) towards the exterior wall can significantly reduce the water’s entry.

Weather Stripping: Proper weather stripping between the air conditioning unit and the sleeve can prevent water from entering.

Call Us Today!

When your Charlottesville home or commercial business has water damage, our local team in Charlottesville will restore your damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

What Are the Tell-Tale Signs of Water Damage in Charlottesville?

7/21/2022 (Permalink)

A dripping, cracked concrete wall displays visible water damage. We are leaders in water damage restoration services in Albemarle County.

Our local team in Charlottesville has been restoring water damage for residents and businesses in Charlottesville for years. Our technicians are trained and certified by the Institute for Inspection Cleaning and Restoration Certification (IICRC) to restore water damage quickly and efficiently.

You may be able to avoid a major water damage issue by knowing how to identify the tell-tale signs of water damage. Here are some ways you can tell if you have water damage in your home or business:

Wet areas or water pooling on the floor

You probably have hidden water damage if you notice water on your floor with nothing to attribute it to.

Dark or wet spots on the walls or ceiling

Look for discoloration on your walls or ceiling inside and outside your home.

Flaking, cracking, or bubbling paint or drywall

Water seeping behind a wall will cause this to happen.

Visible dripping water you can see but dripping where it should not be

If you see any signs of water leaks, it may be a symptom of a bigger problem somewhere in your plumbing systems.

Call Us!

When your Charlottesville home or commercial business has a water damage emergency, our team in Charlottesville is on call and ready to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are independently owned and operated.

Could the Water Seeping Into My Basement Be From a Pool Leak in My Charlottesville Home?

7/12/2022 (Permalink)

A backyard swimming pool is shown. We are trusted leaders in water damage restoration in Albemarle County.

If your swimming pool is leaking, you could be wasting thousands of gallons of water each month and weakening your home’s foundation. Our local team in Charlottesville offers these tips from the Environmental Protection Agency to determine if your pool is leaking:

  • Grab a clear container and a marker
  • During the test period, turn off the pool auto-fill, do not manually add water to the pool, and avoid splashing water out of the pool
  • Put the container on the pool steps and mark the water level on the outside of the container
  • Now, fill the container with pool water up to the mark you just made so the levels match
  • Mark the water level inside the container
  • Now, wait and give evaporation time to work, usually two to three days. If it rains or is windy, you’ll have to perform the test again.
  • Place the container on the pool steps. If the water in the pool is lower than the water in the container, you have a leak
  • If both the pool level and the container water levels are the same, you do not have a leak

Call Us Today!

When your Charlottesville home or business has water damage, our team in Charlottesville is on call and ready to assist you 24-hours a day. We’ll restore your water damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Advanced Technology Used to Detect Hidden Water Damage in North Garden?

6/7/2022 (Permalink)

A technician uses thermal imaging to inspect a hot water pipe. We respond to water damage emergencies 24-hours a day in Albemarle County.

Our local team in Charlottesville restores water damage for North Garden homes and commercial businesses every year. Our use of advanced technology and powerful industrial-grade water extraction and drying equipment lessens the restoration time in many cases, saving our customers money by avoiding more time-consuming repairs. Here is some of the equipment we use to locate, extract, and dry water damage:

Moisture Detection and Measurement

  • Surface moisture meters
  • Infrared imagery
  • Evasive moisture detectors
  • Video borescope

Water Extraction Equipment

We use powerful extraction equipment to speed the drying process by removing the bulk of the water from your home or business.

  • Submersible and gas-powered pumps for continuous pumping of high-level water
  • Truck-mounted and portable extraction units perform efficient water removal

Drying Equipment

We use industrial-strength air movers and dehumidifiers to remove the remaining moisture from ceilings, walls, and floors. Proper drying helps prevent swelling and warping of floors, walls, and furniture.

  • High-speed air movers cause moisture to evaporate at a faster pace
  • Industrial grade dehumidifiers pull the water vapor from the air

Call Us Today!

Water damage is the most common form of property damage in the United States. When you need help with water damage, our team in Charlottesville is ready to assist North Garden residents and businesses 24-hours a day. We’ll restore your water damage “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Water Damage Restoration Process for Charlottesville Homes?

5/4/2022 (Permalink)

Water is being extracted from a flooded floor. We respond to water damage emergencies 24-hours a day in Albemarle County.

Our team in Charlottesville has the training, equipment, and experience to restore any form of water damage “Like it never even happened.” Our technicians are trained and certified by the Institute of Inspection Cleaning and Restoration Certification (IICRC). Although every water loss is different, we follow the same comprehensive process:

Step 1 - Emergency Contact

Step 2 - Inspection and Water Damage Assessment

We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property. This helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. Our professionals are trained to provide sanitizing treatments, remove odors, and deodorize your property.

Step 6 - Restoration

Restoration may involve minor repairs or major repairs, such as the reconstruction of various areas or rooms in a home or business.

Call Us!

When you need water damage restoration services for your Charlottesville home or business, our team in Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Blown Water Heater Disaster in Free Union?

3/1/2022 (Permalink)

A new water heater is being installed. We respond to water damage emergencies 24-hours a day in Albemarle County.

Free Union Needs to Know

Some water heater maintenance should be done by a professional. SERVPRO® of Charlottesville provides these tips for the professional care for your water heater:

Qualified Service Professionals ONLY

  • Burners should be cleaned once a year for gas and oil-fired water heaters. Have the service professional inspect flues and vents for cracks or loose connections that could leak deadly exhaust gases.
  • Have a qualified plumber replace your anode rod once every two to five years
  • The service life of a temperature and pressure (T & P) valve is usually three years. Even if a T & P valve looks fine from the outside, manufacturers recommend they be removed and visually inspected for accumulations of corrosion deposits
  • Call a qualified plumber if your water tank is leaking.
  • If the T & P valve is discharging water or steam, the ONLY safe intervention is to remove the heat source by cutting off its fuel, if you can. For an electric heater, trip the circuit breaker; for a gas heater, shut off the gas.
  • If your water heater overheats, call a qualified plumber and allow the water heater to cool naturally. Never try to relieve the pressure yourself. Never add cool water to the tank, and never try to cool it by spraying it with a hose.

Call Us Today!

If your Free Union home or business has water damage, SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are independently owned and operated.

Flooded Home in Charlottesville?

1/5/2022 (Permalink)

A picture of a room with a water-damaged ceiling is shown. We restore water damage 24-hours a day in Albemarle County.

At SERVPRO® of Charlottesville, we aim for five-star reviews in all that we do. Our high customer satisfaction ratings are the key to our continued success. Here are some recent Google reviews from happy water damage customers:

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value

Service: Water damage cleanup

“SERVPRO was amazing! They helped clean up our flood! Lemuel was particularly wonderful to work with— he was kind, professional, and punctual. I highly recommend!!” Jennifer Sherwood

Positive: Professionalism, Punctuality, Quality, Responsiveness

Services: Water damage cleanup, Mold Removal, Mold inspection

“SERVPRO was courteous, professional, and responsive from day one! The services provided required their crew to be onsite in my home every day for about a week. They contacted me each day before arriving and were punctual each time. The team always communicated with me about what needed to be done that day and through each step of the process. They provided me with required pictures for the insurance company and were always there to answer whatever questions my insurance company or I had throughout. Would definitely use them again and recommend them!” Dawn Ritterband

Call Us Today!

When you have a water damage emergency, SERVPRO® of Charlottesville is Here to Help. ® We have the equipment, training, and experience to restore water damage in your Charlottesville home or commercial business, “Like it never even happened.” Call us today at 434-977-5850.

Franchises are independently owned and operated.

Basement Flooding in Free Union?

12/7/2021 (Permalink)

A wet wall with cracking paint is shown. We restore water damage 24-hours a day in Albemarle County.

SERVPRO® of Charlottesville has been restoring water damage for the residents of Free Union for many years. Basement flooding and seepage are common forms of water damage that we restore. We have the equipment, training, and experience to clean and restore water-damaged basements and their contents. Here are some tips from the Insurance Information Institute for protecting your possessions from basement flooding:

  • Store your off-season and other bulk belongings in waterproof bins. This is especially important in areas where there are plumbing pipes or areas prone to dampness, such as basements and attics.
  • Never store valuables or memorabilia where there is a risk of destruction from water. Water and dampness also bring with it the threat of mold damage.
  • Keep belongings stored on shelving off the floor in basements.In case of water seepage or sewer backup, they’re less likely to get damaged.
  • Keep an up-to-date home inventory. Having a comprehensive list of your possessions will save time, trouble, and stress in case of loss from water damage.

Call Us!

Free Union residents and business owners can count on us to respond quickly when your basement floods your home or business. SERVPRO® of Charlottesville’s technicians are on-call to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Hidden Water Damage in Earlysville?

11/29/2021 (Permalink)

A person is using an infrared camera. We identify and restore water damage in Albemarle County.

I noticed that my water bill seemed higher than usual for my Earlysville home. I read on the Environmental Protection Agency’s website about determining if I had a hidden water leak. This is what the EPA website told me to do:

  • A good method to check for leaks is to examine your winter water use. It’s likely that a family of four has a serious leak problem if its winter water use exceeds 12,000 gallons per month.
  • Check your water meter before and after a two-hour period when no water is being used. If the meter does not read exactly the same, you probably have a leak.

Sure enough, I had a water leak, but I couldn’t tell where it was. I called SERVPRO® of Charlottesville, and they sent out a team of technicians that used an infrared camera to locate the source of the hidden water damage inside my wall. They removed the drywall, repaired the leaking gasket, dried the area, replaced the drywall, and repainted. Now you would never know I had a hidden water leak in my home!

Call Us Today!

When you suspect that your Earlysville home or commercial business has a hidden water leak or other water damage, SERVPRO® of Charlottesville’s technicians are ready to assist you 24-hours a day. Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Basement Water Problem in Charlottesville?

11/3/2021 (Permalink)

Water is seeping through a wall in a basement. We are trusted leaders in water damage restoration in Albemarle County.

If you haven’t already, now is an excellent time to check out your basement and make sure water can’t enter the structure from an outside source. SERVPRO® of Charlottesville offers these tips from the Insurance Information Institute on preventing basement seepage:

Prevent basement water seepage

  • Reseal your basement. Water in the basement is often caused by cracks in building foundations or floor slabs. If you notice water seepage after heavy rain when you’ve never had a problem, it may mean that your once-waterproof cement floors and basement walls have deteriorated. Painting vulnerable areas with water sealant can prevent seepage.
  • Make sure water drains away from the building. Seepage is exacerbated by soil that has settled in a way to make water flow toward the building. After a storm, and especially if the ground is already saturated, rainwater that flows towards the building goes down the outside of the foundation wall potentially through any cracks.
  • Install a backwater valve. Though less common than other causes of basement water, sewer backups are messy. Learn more about your sewer responsibilities and install and maintain a backwater valve, which allows sewage to go out, but not come back in.

Call Us Today!

When your basement floods or you have another form of water damage, SERVPRO® of Charlottesville’s technicians are ready to assist you at any time of the day or night. We’ll restore your water damage in Charlottesville, “Like it never even happened.” Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Water-damaged Belongings in Charlottesville?

10/4/2021 (Permalink)

Water-damaged documents are shown. We respond to water damage emergencies 24-hours a day in Albemarle County.

SERVPRO® of Charlottesville responds to water damage emergencies throughout the year. Water damage never happens at a convenient time, and fast action is required to minimize the potential for more extensive damage. Here is a water damage timeline from our website that defines the damage water will do in minutes and up to one week.

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path
  • Water is absorbed into walls, floors, upholstery, and belongings
  • Furniture finishes may bleed, causing permanent staining on carpets
  • Photographs, books, and other paper goods start to swell and warp

       Hours 1 - 24:

  • Drywall begins to swell and break down
  • Metal surfaces begin to tarnish
  • Furniture begins to swell and crack
  • Dyes and inks from cloth and paper goods spread and stain
  • A musty odor appears

       48 Hours to 1 Week:

  • Mold and mildew may grow and spread
  • Doors, windows, and studs swell and warp
  • Metal begins to rust and corrode
  • Furniture warps and shows signs of mold
  • Paint begins to blister
  • Wood flooring swells and warps
  • Serious biohazard contamination is possible

Call Us!

 SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day to serve you. Call us today at 434-977-5850. We’ll restore your water damage in Charlottesville, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Water-damaged Family Photos in Earlysville?

9/6/2021 (Permalink)

Old black and white pictures are shown. We are leaders in water damage restoration in Albemarle County.

When water flooded our Earlysville home I was devastated. Our hot water heater failed and flooded the whole house. My neighbor told me to call SERVPRO® of Charlottesville, and it was the best call I ever made. They sent a team out right away, and they immediately began extracting the water from the floors and carpeting. They set up powerful air movers and blowers and monitored and documented the drying process to ensure the house was restored to normal moisture levels. They even replaced the water heater.

Unfortunately, many of my family photos and documents were damaged by the water. I thought I would have to throw them out, but I found out that the SERVPRO technicians also restored valuable documents, including photographs, damaged by water. They told me that extreme caution should be taken to help ensure the water damage does not destroy the document. Although some of my documents and photographs could not be restored to pre-water damage condition, the SERVPRO of Charlottesville team was able to save many and help to minimize more damage. 

Photograph and Document Drying Services

  • Air Drying
  • Dehumidification
  • Freezer Drying
  • Vacuum Freeze Drying
  • Vacuum Thermal Drying

Call Us Today!

When your Earlysville home or commercial business needs contents restoration services, SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day to serve you. Call us today at 434-977-5850. We’ll clean and restore your water damage, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Water Intrusion Prevention for Charlottesville?

8/3/2021 (Permalink)

A rain gutter system is shown on a home. We are trusted leaders in water restoration services in Albemarle County.

On average, Charlottesville gets about 16.5 days of rain in August each year. Rain gutters can be instrumental in preventing water intrusion when working correctly as they can help prevent water intrusion and water damage to your home. SERVPRO® of Charlottesville offers these tips from American home improvement expert Bob Villa on how to determine if your rain gutters are damaged:

Inspect your rain gutters for visible signs of cracking 

  • Use some binoculars to inspect for smaller cracks
  • If you see extensive cracking; replacement is required

Inspect gutter seams

  • Look for damage where two horizontal sections meet

Inspect your home’s paint job

  • If there is evidence of paint peeling, it may point to rain gutter failure
  • Check the section of the rain gutter closest to the paint damage for leaks
  • If there are more than a couple of leaks, you may want to replace the rain gutters

Inspect your home’s exterior wood elements for rotting windowsills or door jambs

  • You may have clogged rain gutters or inadequate storm drainage

Inspect the exterior of the home for mildew damage

  • If there is moisture accumulating around or near the foundation, mildew can grow. This is a sign your rain gutters are not working properly.

Call Us!

When your Charlottesville home or commercial business needs water damage restoration servicesSERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850.

Franchises are Independently Owned and Operated.

Ceiling Water Damage Repair in Wintergreen?

7/5/2021 (Permalink)

A SERVPRO of Charlottesville technician is using a moisture meter. We used advanced technology to locate water damage in Augusta and Nelson Counties!

SERVPRO® of Charlottesville responds to ceiling and other water damage emergencies in Wintergreen and offer these tips from the Insurance Information Institute for maintaining and understanding your indoor plumbing system:

Inspect appliance hoses and faucets

Make it a practice every year to check hoses leading to water heaters, dishwashers, washing machines, and refrigerator ice makers. Immediately replace any hoses that have cracks or leaks and replace them all every five to seven years.

Inspect showers and tubs

Check the seal and caulking around showers and tubs to make sure they are watertight and reseal if necessary.

When away on vacation, shut off the water supply to the washing machine 

Never leave the house while the washer or dishwasher is running.

Know the location of the main water shut-off valve in your home

Being able to locate and shut off the main water supply quickly will save stress, money, and time.

Install an emergency pressure release valve in your plumbing system

This will protect against the increased pressure caused by freezing pipes and can help prevent your pipes from bursting.

Check plumbing and heating pipes

Look closely for cracks and leaks and have any necessary repairs made immediately.

Call Us!

When your home or commercial business experiences a water damage emergency SERVPRO® of Charlottesville is Here to Help. ® Our technicians are on-call 24-hours a day to serve you. Call us today at 434-977-5850. We’ll restore your water damage in Wintergreen, “Like it never even happened.”

Franchises are Independently Owned and Operated.

Ceiling Water Damage in Charlottesville?

6/7/2021 (Permalink)

A water-damaged ceiling is shown with the drywall removed, revealing the water- logged subfloor above. We mitigate water damage 24-hours a day in Albemarle County.

Climbing the Ceiling in Charlottesville

When I saw the water stain blooming on the ceiling, I knew I had to get help fast. My neighbor told me to call SERVPRO® of Charlottesville. They arrived quickly and used an infrared camera to detect the source of the hidden water damage, and they began the mitigation process immediately.

Once the ceiling drywall was removed, the waterlogged subfloor of the upstairs bathroom became visible. It was apparent that the bathroom plumbing upstairs had been leaking for some time. They repaired the plumbing leak and set up powerful air movers and air blowers to remove the excess moisture from the area and documented the drying process.

Once everything was completely dry, they repaired and painted the damaged ceiling. Now you would never know there had been a leak in my upstairs bathroom!

Water Damage Restoration Process

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Call Us Today!

When your home or business has a water damage emergency of any size, SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850. We’ll clean and restore your water damage in Charlottesville, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated.

Basement Flooded in Charlottesville?

6/2/2021 (Permalink)

Several SERVPRO of Charlottesville vehicles are shown responding to a water damage emergency on a rainy day. We are trusted leaders in emergency water restoration in Albemarle County.

Sump Pump Failure in Charlottesville?

When the basement of my Charlottesville home flooded, I was out of town. I came home to find that my basement sump pump had failed, and everything in my basement was sitting in six inches of water! My insurance adjuster told me to call SERVPRO® of Charlottesville. They arrived quickly and provided an assessment of the damage, and immediately began the mitigation process.

They removed all of the contents of the basement and used powerful, industrial-grade extraction equipment to quickly remove the standing water. They set up air movers and air dryers and documented the drying process. The contents of my basements were cleaned and dried, and in no time my basement looked like it always had. Here is the water restoration process they used to restore my basement:

Water Restoration Process

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Call Us Today!

When your home or commercial business needs emergency water damage services SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850. We’ll clean and restore your water damage in Charlottesville, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated.

Emergency Water Damage Service in Charlottesville?

5/3/2021 (Permalink)

A flooded parking lot is shown. SERVPRO® of Charlottesville have a team of highly trained water restoration professionals on call 24-hours a day to serve Albemarle County

Wettest Month in Charlottesville?

May is the wettest month in Charlottesville, getting on average 2.15 inches of rain. At SERVPRO® of Charlottesville, we know that our fast response time can help minimize the damage water and flooding can do to your home. Here are some safety tips and some tips on what NOT to do after flooding from our website while you are waiting for help to arrive:

Safety First

  • Stop the source of water damage; call a plumber/or wait for the storm to end
  • Turn off the electricity
  • If it is not safe to stay in the house, evacuate everyone, including pets
  • Have all your relevant documents in one safe, dry place
  • If you have homeowner’s insurance, start the claims process
  • Document everything with photos, and wear protective gear
  • If you are a tenant, reach out to your landlord or property manager

What NOT To Do After Flooding

  • Don't leave wet fabrics in place
  • Hang furs and leather goods
  • Don't leave books, magazines or other colored items on wet carpet or floors
  • Don't use your household vacuum to remove water
  • Don't use television or other household appliances
  • Don't turn on ceiling fixtures if the ceiling is wet, and keep out of rooms where ceilings are sagging

Call Us!

When your Charlottesville home or commercial business has a flooding or other water damage emergency, SERVPRO® of Charlottesville is Here to Help. ® Call us today at 434-977-5850.

SERVPRO of Charlottesville is Independently Owned and Operated

Washing Machine Disaster in Scottsville?

3/15/2021 (Permalink)

A woman is in the process of doing laundry in her home. We respond to water damage emergencies 24-hours a day in Albemarle County!

Trouble in Scottsville

When I went to put the clothes into the dryer, I was stunned to see water covering the laundry room and basement floor. The washing machine water supply line on the back of the washer cracked and caused water to flood the area. Yikes! Fortunately, a commercial for SERVPRO had just aired on my TV, and I called SERVPRO® of Charlottesville. They asked me some questions over the phone and sent a team of restoration technicians over with the hour.

I was amazed by how quickly they assessed the damage, and before I knew it, they had moved everything out of the laundry room and began the water extraction and drying process. They also repaired the supply line on my washing machine! Here is the drying process they used:

Monitor Floor and Walls

They checked the moisture levels to monitor the drying process. 

  • Monitor Floors
  • Monitor Walls

Drying Equipment

  • Industrial-grade dehumidifiers help prevent secondary water damage like swelling and warping of floors, walls, and furniture.
  • High-speed air movers create airflow across walls, accelerating the evaporation of moisture.

Call Us Today!

SERVPRO® of Charlottesville has a team of highly trained water restoration technicians on-call 24-hours a day to serve you. Call us at 434-977-5850. We’ll restore your water damage in Charlottesville, “Like it never even happened.”

SERVPRO of Charlottesville is Independently Owned and Operated.

Water-damaged Warehouse in Charlottesville?

2/22/2021 (Permalink)

A warehouse in Charlottesville, VA is shown with water covering the floor. We are on-call 24-hours a day to respond to water damage emergencies in Albemarle County.

Water Damage Dampening Your Spirits?

This picture shows water damage from a burst pipe in a local Charlottesville business. The offices, warehouse, and bathrooms were all inundated with one to two inches of water. We assessed the damage and brought in our high-powered water extraction equipment to quickly remove the water from the floors. Every piece of furniture, file cabinets, warehouse materials, shelving units, and boxes had to be moved and dried.

We set up high-speed air movers and blowers to help the air's excess moisture evaporate faster and installed industrial-grade dehumidifiers to pull the water vapor from the air. We documented the drying process and cleaned and sanitized the water-damaged areas.

SERVPRO® of Charlottesville has been mitigating water damage emergencies in Charlottesville and Albemarle County for over twenty years. Although every water damage scenario is different, we follow this process when responding to a “typical” water damage emergency:

Step 1: Emergency Contact

Step 2: Inspection and Damage Assessment

Step 3: Water Removal/Water Extraction

Step 4: Drying and Dehumidification

Step 5: Cleaning and Repair

Step 6: Restoration

Call Us Today!

When you have a water damage emergency, SERVPRO® of Charlottesville is ready to respond 24-hours a day. Call us today at 434-977-5850. We’ll restore your water damage in Charlottesville, “Like it never even happened.”

SERVPRO® of Charlottesville is Independently Owned and Operated.

“Stay” and “Go” Kits for Emergency Preparedness

10/26/2020 (Permalink)

A variety of preparedness items on a table. It doesn’t take long to build a kit from items found around the house.

As a former flight attendant, I was accustomed to packing at a moment’s notice, and was used to carrying items I would need for up to four days, or more.

Assembling basic disaster supplies “Stay” and “Go” Kits is very similar to preparing for a trip. Collect essential items, then switch out expired items for fresh ones. You can tailor the kits to your family’s requirements, making special allowances for pets, babies and the elderly. Update them as your family grows. Many of these provisions you can find around your home. However, you can also buy ready-made emergency kits. Also, gather items recommended in Financial Preparedness Tips.

“Stay” Kit: Place in waterproof plastic Bins

  • Have a print-out of recommended Emergency Supply List
  • Food; Rotate non-perishable food
  • Manual can opener  
  • Water; one gallon per person, per day, for three days
  • First Aid Kit
  • Flashlight and extra Batteries
  • Shelter (Plastic sheeting, duct-tape, Tent, Sleeping bag/ Blanket)
  • Phone Chargers
  • Emergency Weather Radio

“Go” Kit: Place in Duffle bag or backpack

Walking or Driving? Make a Car Kit.

  • Print-out of recommended Emergency Supply List
  • Food; Three-day supply
  • Manual can opener
  • Mess kit
  • Matches in plastic slide-lock bag
  • Water; one gallon per person, per day for three days
  • First Aid Kit
  • Sewing Kit
  • Swiss Army knife or folding pocket tools
  • Work gloves/Tools
  • Flashlight and extra Batteries
  • Shelter (Plastic sheeting, duct-tape, tent, sleeping bag/ blanket)
  • Phone Chargers
  • Emergency Weather Radio
  • Maps, sealed in slide-lock plastic bags
  • Masks, gloves, hand sanitizer for whole family

For ready-made kits, Or for Ideas to make your own:

  • Emergency Supplies Review
  • American Red Cross Store
  • co
  • Uncharted Supply Company

    SERVPRO of Charlottesville is “Here to Help” with your water and storm damage restoration. Call us today at 434-977-5850 for 24-Hour Emergency service. We are locally owned and operated.

Equipment Spotlight: Moisture Meters and Water Damage Restoration

10/22/2020 (Permalink)

Orange-nitrile-gloved hands holding two moisture meters over the moisture meter kit. We have the technology to detect, measure and monitor the moisture levels in your property.

SERVPRO of Charlottesville knows a water intrusion in your home is a stressful and traumatic event. In addition to the visible, standing water, there could be more water damage that you can’t see. The water could be behind walls, collecting in hidden pockets, or under floors. It is important to find, extract, and dry out all of the water before it causes more damage, such as weakened drywall or mold.

We use advanced technology equipment to detect, measure and monitor the structure and contents of a property.

  • Moisture sensors can detect moisture in carpets and padding, and in the wood subfloor.
  • Moisture Meters measure the moisture content of various materials. It has a probe end and a surface detector.
  • Thermo-hygrometers or hygrometers measure the relative humidity and temperature of air masses. This is important during the monitoring process to check that materials are drying at the rate they are supposed to be drying.

As an IICRC Certified Firm, we are highly trained restoration specialists.

For a video on our moisture meters click here.

For more information about our water damage restoration process, for your Nellysford or Palmyra property, click here.

Have Commercial or Residential Water Damage? Call SERVPRO of Charlottesville today at 434-977-5850 for 24/7 for Emergency services. We are locally owned and operated.

Steps to Take When You Find Mold in Your House

10/6/2020 (Permalink)

Threshold of a flooded room with mold around the door and edges. We can remediate visible mold, but an industrial hygienist should be called to test it first.

Here in Central Virginia, we often get the remnants of hurricanes and other weather systems that cause considerable rains and flooding. The results are extensive water damage to homes in the Charlottesville area. Within 24 to 78 hours after a flood event, it’s a race to prevent mold. Mold is everywhere and needs a source of moisture, food, and time to grow and flourish.

What to do when you find mold in your house:

  • Don’t panic
  • Stop the source of moisture; Fix any leaks from appliance lines, pipes, roof, and foundation.
  • Call an Industrial Hygienist, who can do mold and indoor air quality testing.
  • The industrial hygienist will create a report called a protocol, and will send it to you.
  • This protocol can be emailed to us, and will give us a scope of the work needed to help you in the remediation process.

What NOT to do:

  • Don’t blow fans on the mold (thinking that it will help dry things out); Fans will spread the mold spores, thereby creating more of a problem.

If you are a Renter:

  • Report any growth to the property owner, property manager or landlord.
  • Have them call us
  • If there are any health issues, call an Industrial Hygienist.

While you are waiting for action:

  • Get a De-humidifier
  • Get an Air-purifier


  • We can remediate mold, but not test for it.
  • The mold has to be visible for us to remediate.
  • We don’t remediate mold in HVAC systems and duct-work.

For Before and After photos of our work click here.

For more information on our mold process click here.

To learn more about mold click here.

Call SERVPRO of Charlottesville at 434-977-5850 for water damage and mold remediation. We are locally owned and operated, and available for 24/7 Emergency Service.

September is National Preparedness Month; Step 1: Make a Plan

9/4/2020 (Permalink)

Yellow legal pad with SERVPRO of Charlottesville pens on it and a plan written down. Planning for the event of any emergency is not time wasted.

September is National Preparedness Month, with a different preparedness theme each week. The overall theme is: “Disasters Don’t Wait. Make Your Plan Today.” The first week is about making a plan, which makes sense, since you need to know what to do before you do it.

For a wealth of information on creating a plan and tailoring it for your family, click here.

  • Emergency alerts and weather alerts can easily be set up on mobile phones.
  • Shelter- can include Shelter-in-place (wherever you happen to be). Shelter-at-home and have the necessary supplies on hand in your ‘Stay-Kit’. If you need to evacuate to a designated Mass Care Shelter, bring the necessary supplies in your ‘To-Go-Kit’.
  • Evacuation- If you have to evacuate, what are the possible evacuation routes? It’s always a good idea to know alternate ways to get somewhere, in case the first route is blocked. Have a real paper road map on hand in case there is no internet available. Also, keep in mind any special family medical, or pet needs.
  • Family Communication Plan- If electricity is interrupted, communication networks such as computers and mobile phones could be unreliable. Note that a text message may get through when a phone call may not. Everyone in the family should have important contact information written down on paper and carry it with them at all times. Have family meetings to predetermine where to meet in an emergency. For more communication planning tips, click here.
  • Preparedness Kit : You can tailor this to suit your family’s individual needs. Make a checklist so you don’t forget any items.

Planning for the event of any emergency is not time wasted. The more familiar your family is with what needs to be and can be done, the less panic will ensue. Time is of the essence in an emergency situation.

Need help with water damage? Call SERVPRO of Charlottesville Today 434-977-5850 for 24/7 Emergency Service

Hurricane Season Prep

7/15/2020 (Permalink)

View of a hurricane from above. Don’t wait for the next hurricane or flood event to add flood insurance to your policy.

Believe it or not, July is just the beginning of Hurricane Season. Atlantic Hurricane Season is June 1-November 30. And, even though the Charlottesville area is not considered coastal, we can still feel the effects of hurricanes headed our way. A torrent of rain is one of those effects. Which brings on the “F”-word…


Preparation Tips:

  • Check your ‘Flood Zone’ here
  • Check your policy and call your insurance provider to find out if you are covered for flooding. If you are not covered, you can add it. Just don’t wait till the next hurricane, or flood event.
  • For basement flooding preparation tips, click here.
  • For great information from on flood preparedness, click here
  • Elevate basement items and store them in plastic bins.

SERVPRO of Charlottesville is an IICRC Certified Firm with many of our technicians IICRC certified in Water Damage Restoration.

Need help from a Storm Damage Event? Call SERVPRO of Charlottesville at 434-977-5850. We are locally owned and operated, with national storm resources, so we can be “Faster to any size disaster.”

“Here to Help” Our Roanoke Neighbors During Storms and Flooding

6/17/2020 (Permalink)

Loading up our vehicles to hit the road for Roanoke.

In the past, we have received help from other SERVPRO franchises. In May of 2020, we were “Here to Help” our neighbors, SERVPRO of Roanoke County franchise with the storms and flooding that inundated their area. The Roanoke area weather forecast on Tuesday May 19, 2020 was looking bleak; Nine-plus inches of rain over a four-day stretch.

According to Roanoke’s news on May 21st and 22nd, the Roanoke River crested at 15.9 feet. This was the 8th highest crest on record for the river, and “almost as wet as the flood of ‘85”. Sixty structures in Roanoke had to be evacuated, according to emergency personnel.

By Thursday, May 21st, our owner, Earl, asked us to send Charlottesville crews and equipment to the Roanoke area. Within a few hours, we had crews on the road to Roanoke.

Crews also came to help from Lynchburg, and several franchises in Ohio. Our Charlottesville crews were there for a week to mitigate water damage; four to five jobs per day, per team, with two to four people on a job.

Here to help. It’s what we do. And it always feels good for a chance to give back.

Need help with water damage? Call SERVPRO of Charlottesville Today 434-977-5850 for 24/7 Emergency Service

Selling Your House with Mold Issues? SERVPRO of Charlottesville is “Here to Help!”

3/3/2020 (Permalink)

Mold doesn’t have to be a house contract deal-breaker; we can help!

So, you are selling your Charlottesville home this Spring, but you discovered…(gasp!) Mold?!  For most home buyers, discovering mold is a deal-breaker. It doesn’t have to be.

Mold is everywhere:

  • It takes roughly 24 to 48 hours to start growing after a water damage
  • Mold needs a moisture source to grow
  • Mold feeds on any organic material such as wood, paper, drywall, carpet, clothes, …most things in your house…

Step 1: Fix the Leak/Source of moisture

Step 2: If anyone in the house is experiencing health issues, we refer the customer to an Industrial Hygienist, who can:

  • Do a full site visual inspection
  • Collect and test cultured air and surface samples
  • Measure the home moisture levels
  • Include their findings and recommendations in a report called a protocol, which is given to the customer
  • Customer sends the protocol to SERVPRO of Charlottesville

Step 3: Once the source of moisture has been fixed, SERVPRO of Charlottesville

  • can do an assessment
  • give a price range and scope of work (there may be unknowns)
  • start the mold remediation process

We get a lot of calls in the springtime about mold, especially from home sellers. Don’t panic. We’re “Here to Help”!

For more information about our Mold Remediation Process, click here.

For more information about Industrial Hygienist, click here.

For a really cool EPA Interactive “Mold House Tour” click here.

For Charlottesville Area Association of Realtors (CAAR), click here.

Have water damage and mold? Call SERVPRO of Charlottesville at 434-977-5850.

We’re “Here to Help” with our 24/7 Emergency Service.

Prepping Your Home This Winter from Water Losses

11/19/2019 (Permalink)

Prevent you home from having a water loss this winter by checking out these simple tips.

Now is the time. You’ve heard it every year, prep your home, winter’s coming. No joke: the cold can do serious damage to your home. Follow these easy tips to avoid potential losses.

  1. Turn off exterior water faucets. Disconnect and drain hoses. If these are left on water can freeze in it and water will back up into your home, and worst-case scenario, bust all your pipes.
  2. Turn off sprinkler systems and drain pools according to manufacturer’s instructions.
  3. Caulk around your windows and doors. This can prevent water driven rain from coming in around your openings. It will also reduce your electricity bills by retaining your heat during the colder months.
  4. Walk around your home looking for missing, damaged or loose shingles on your roof. Rain and snow will come into your home from these compromised areas, causing water damage that can lead to mold issues in your attic. Check your soffits as well and repair any potential critter holes you may find.
  5. Clean your gutters. Remove any branches or obstructions to your gutters and downspouts. Debris can cause your gutters to be unable to easily remove rain water and snow melt, causing water to leak into the eaves and into your home.
  6. Locate and test out your water main. Many haven’t been used in a while, if at all, and it may need a tool and some lube to be able to turn it off and on easily. A residential home experiencing a water pipe leak can release up to 210 gallons per minute. The size of a very large fish tank… per minute…. That is not the time you want to discover the valve on your water shut off won’t budge. Call our office for free water shut off tags.
  7. Wrap any pipes located next to an exterior wall with insulation. If not, consider leaving your faucet dripping in extreme temps to keep the pipe from freezing.

Check and replace appliance hoses on a regular basis as well as check the batteries and functionality of your smoke and carbon monoxide detectors.

These simple steps will go a long way toward making your home cozy and safe this winter season. For any emergency situation SERVPRO is always here, on call, 24 hours a day , 7 days a week.

SERVPROxide is an excellent choice when cleaning up contaminated water losses

11/12/2019 (Permalink)

SERVPROXIDE is just one of many products made by our Corporate Office specially designed for the services that we provide.

In the last week you may have seen a cartoon person and blurb about one of our products, SERVPROxide. We have recently begun using this product on more jobs and here’s why… SERVPROxide is a chlorine dioxide-based disinfectant and sanitizer, many of the jobs we deal with come from contaminated water or sewage which can leave behind harmful bacteria, viruses and molds. In a home its bad but if it’s your business, it’s affecting your bottom line. Once the mess is cleared up smells can linger in any surface that cannot be removed. SERVPROxide is so effective it will remove any remaining contaminants from hard surfaces, and leaves only a faint odor that quickly dissipates with air circulation. This product is so mild, with a ph level of 8.5-9.5, it can even be used on mildly soiled soft surfaces. FYI, soft surfaces damaged by sewage are not considered salvageable. SERVPROxide is so gentle it is safe for everyday use and no PPE or gloves are required, making it easier for our technicians to use. You can see why it is one of our “go to “products in a long line of specialty products SERVPRO offers.

Charlottesville Residence: Does Your Home Have Water Damage?

10/11/2019 (Permalink)

Your home is very important to you and we do our best to walk you through our drying process to help put you more at ease.

Water is running. You can hear it from upstairs, your heart sinks… Life is crazy right now and the last thing you want to deal with is damage to your home caused by water.  When a loss occurs the experience can be completely overwhelming. Is the source fixed? Have I gotten all the water up? I only have beach towels, will they get all the water? Your home is most likely your largest investment and a sudden accidental discharge of water, possibly even contaminated water can seem overwhelming.

 That’s when you call SERVPRO of Charlottesville. We’re here to help. We have the knowledge, the equipment and the products to remove any type or water, even if its contaminated.  We spend many hours training our staff to understand how to safely dry your home and your contents to make them safe again for everyday use. Water damage can come from many sources... burst pipes, sewage drains, AC units, water heaters, water lines as well as storm damage even as large as a hurricane. SERVPRO employees have the knowledge and the training you can rely on to return your house to the home it was before the emergency. 

Newly Certified Water Technicians, Congrats guys!

9/20/2019 (Permalink)

Our newest IICRC WRT certified crew members from left to right: Tucker, Chris, and Lemuel

Congrats to our crew members Lemuel, Chris and Tucker, for their recent passing of the IICRC water certification tests. These IICRC certifications are very important in our industry, not all companies take this extra measure to certify their technicians. Here at SERVPRO we feel like it’s a priority.  This particular class provides technicians the background to understand and use the procedures necessary to deal with water losses, sewer backflows and contaminations such as mold. Knowing how to remediate these types of losses effectively saves our customers time and money. We consistently train our crew members in the latest our industry has to offer, such as green products, new generations of equipment, as well as tried and true measures, used and relied on for years. Every job is different and our crew member are trained to adjust to any situation. Certifying our staff shows our commitment to finding and using the latest knowledge, technology and tools to return your home or your business to a healthy livable space.

Shout Out To Our Awesome Crew!

7/16/2019 (Permalink)

One way that we love to brag on our crew is by creating a poster of a customer review that our employees can hang anywhere in our office!

We already know that our crew is awesome and that they work hard but man it is so rewarding to hear rave reviews from our customers about how much they appreciated the hard work that our crew did.  It also means a lot to each of our crew members especially when they are specifically mentioned by name like in this 5 Star Google Review left by Mrs. Pitt. 

“Our carpeted basement was totally flooded when the hot water tank broke -- many, many boxes of books and family items were stored there and soaked up a lot of water. A bad situation! The emergency plumber said it looked like we really needed outside help -- so we called SERVPRO. They were a life saver. Nice people who did good work! They helped us dry out the basement, move and store or discard a huge number of boxes, remove and discard the glued down carpeting and tile flooring beneath it -- and bring everything back to normal at the end after other necessary work was done. The project took quite a while from start to finish and they never faltered in their service -- no concern important to us was dismissed. From our first contact on a Sunday afternoon, they always responded when we called and were really good about communicating with us. Ryan (the project manager) and Krystina and Amy in the office were great schedulers, organizers and PROBLEM SOLVERS. They also helped by communicating with our home owner's insurance throughout for a smooth process. Chris (the crew chief) was super at organizing the work on site and getting it done -- what felt impossible became possible, then got done. Technicians Sam, Joe, Larry and Evan were all part of the team along the way making sure we were dry and safe. We are very grateful for a job well done!”

Want to put a face to these awesome employees of ours?  Check out our employee page by clicking here!

The Day Starts in a Fire and Ends in a Water Damage?

3/6/2019 (Permalink)

Photo courtesy of Brandon Leon

We recently received a call about a small grease fire in an apartment building. But we were not called in to restore the fire damage, that damage was minimal. We were called in because the fire had caused the sprinkler system to go off, causing water damage on three floors. In this situation, we were onsite that same evening, working to extract as much water as possible. While the fire was just in one unit, the sprinkler system affected the apartments directly under that apartment.

This situation is more common than you would think. And while sprinkler systems are often localized so only the part near the fire will activate, residual water damage is sometimes hard to avoid.

But what if there is an accidental activation? While these are rare, there are steps that you can take to prevent an accidental activation.

  1. Take care not to block sprinkler heads with boxes or furniture.
  2. Don’t paint over sprinkler heads so that the sensor isn’t compromised in any way.
  3. Because sprinklers are heat activated, they can be accidentally set off by direct light from a skylight or lamp. Either keep these heat sources away from sprinklers or use a sprinkler with a higher heat tolerance in areas where this may be a danger.

Even with these precautions in place, accidents happen and so do fires. If you do have a sprinkler system activate, give us a call at 434-977-5850.

Winter is Here, and so are the Frozen Pipes

1/9/2019 (Permalink)

Pipes that are outdoors or in areas that are poorly insulated are often the first to freeze.

The holidays have come and gone, but winter is still here for a few more months and one of the seasons with the most water damage is still to come.

With the colder months, comes the risk of frozen pipes and the danger that those pipes could burst. Thankfully frozen pipes are easily prevented. One of the simplest methods to prevent pipes from freezing is to increase the warm air circulation around the pipes at risk. For example, if there are water pipes in the garage that you are concerned about, close the garage door. You can also open cabinet and closet doors to allow warm air flow around water supply lines. Additionally, moving water is not as quick to freeze as stagnant, so allowing even a small trickle of water to flow from sinks and showers can help keep the pipes unfrozen. If you are planning to be out of town, try not to leave your thermostat lower than 55 degrees, as temperatures lower than this can raise the risk of a frozen pipe and the resulting water damage.

For a longer lasting solution to this problem, you can also consider adding insulation to pipes that may be exposed to extreme cold. Pipes in the garage or in the exterior walls that don’t have sufficient insulation could be at risk. Solutions for this could be as simple as wrapping towels or newspaper around the pipes at risk to help mitigate the lower temperatures. You can also add insulation to the surrounding areas, which could mean caulking and closing holes or cracks that are allowing the cold are in. However, you will want to make sure that your repairs are not inadvertently closing the pipes off from the heat source instead of the cold outside air. Recently, I was at a home where the pipes had frozen because a contractor had closed up a hole in the back of the cabinets that summer. Once the cold temperatures of winter hit, the warm air from the kitchen could no longer reach the pipes in the wall and they froze.

If you do turn on a sink or shower and no water comes out, this could mean a frozen pipe. In this situation, you do have a few options to thaw the pipe and hopefully avoid the subsequent water damage. While you work to thaw the pipe, keep the faucet on. This will let you know when the pipe is thawed and the flowing water will help to speed up the process. You can use a heating pad or heated blanket to begin thawing the frozen area. You could also try a hair dryer or space heater. You just want to be sure not to use any kind of open flame to thaw the pipe. As water begins flowing you are almost there but keep applying heat until water pressure is back to normal.

Allowing ice to sit untended in your pipes for too long gives the ice time to expand and possibly burst the pipe. Avoid this water damage and act now, before the pipes freeze, and hopefully your home will have a warm and dry winter. However, if something does happen, give us a call at 434-977-5850. We are always here to help.

Water Damage Can Take Many Forms, Don’t Let it Go Undetected

10/11/2018 (Permalink)

Water follows the path of least resistance, not the path of best visibility.

Not all water damage looks like wet floors or water dripping from the ceiling, although it can definitely take these forms. Some water damage is harder to spot, but that doesn’t make it any less dangerous to your home. Especially if you are coming home from a trip or thinking about buying or selling a home, there are a few signs that you can check for to see if there may be unnoticed water damage. 

Behind the Walls: Check your walls for discoloration or staining. You might also see peeling paint or bubbling. You can also touch walls to see if they are buckling outwards or if they feel soft or squishy to the touch. These can be indicators that water has leaked or migrated behind the walls of your home or business. Drywall loses its integrity when its wet and so even if it doesn’t feel “wet,” its behavior can still be an indicator of unseen moisture.

Under the Floors: Even if there isn’t water pooling on top of the flooring, or if the carpeting doesn’t feel wet, there could still be water affecting the subfloor. Check for any buckling, warping, or discoloration in your floors. These can be signs of the presence of water or excess moisture between the flooring and the subfloor or in the subfloor.

Special Locations: Be sure to use these techniques to check the basement and the attic, where water damage is most likely to occur.

Other Indicators: Of course, if you are smelling a tell-tale musty odor or if you can see any mold growth, these are also clear indicators that there may be water or moisture where it shouldn’t be.

These tips are just the beginning, if you do suspect water damage in your home, give us a call at 434-977-5850 or an email at

Prevent Water Damage by Locating Your Water Main Shutoff Before it Becomes an Emergency

9/24/2018 (Permalink)

Make your water main shut off easier to see with a clearly labelled tag from SERVPRO of Charlottesville.

If a pipe bursts or a leak happens in your home, the first thing you should do to prevent further damage is turn off the water.

Easier said than done, right?

If the leak is somewhere obvious, like a sink or toilet, then you may be able to turn off the water for that line by turning the valve that is located under that fixture. Usually it can be found under the sink or behind a toilet.

However, if you’re not sure where the leak is coming from, then you should turn off the water to the whole house. This means locating the water main shutoff. Here is where the adventure begins. Do you know where the shutoff is located? Could you locate it in an emergency? It might be worth it to locate and tag this shutoff before your pipes spring a leak.

You can try to locate the shutoff valve just by looking for it. You might look around the perimeter of the house as the valve will be on an exterior wall. If this is unsuccessful, you can check your inspection report from your purchase of the house if you still have it. This report will list the location of the main water shutoff.

Once you have found the shutoff, make sure that all members of your household know where it is. You may also want to tag it with a SERVPRO of Charlottesville tag so it’s easier to spot in an emergency.

If you’d like to receive a water shutoff tag, contact us!

Working Smarter: Saying Good-Bye to Water Damage

8/29/2018 (Permalink)

Our team uses material and atmospheric moisture meters to measure moisture present in walls, flooring, and the air.

If you see a puddle on the sidewalk, common sense tells us that it will dry. Have you thought about the science behind that process since grade school? Our SERVPRO professionals are very familiar with that process. They manipulate the science behind it to make sure that if you have water damage in your home, it dries as quickly and as completely as possible.

Our technicians take into account multiple factors as they create a drying plan for your home. They begin with analyzing and measuring the level and location of moisture present. You may have called our team for a leak that occurred on the second floor of your house. Our technicians will use their knowledge of the way water behaves and their moisture detectors to find the extent of the damage, even if it reaches into unseen or unexpected places. Once they’ve located the moisture, they compare the level of moisture present in the affected area to the level of moisture present in the unaffected area. This process gives our team a baseline to reach by the time the job is done and ensures that excess moisture that may not be visible is not accidentally left behind.

Now that the team knows how much moisture needs to be removed, they measure the surrounding area, like the temperature and the humidity present to create a drying plan. We know from science class, and from the puddle on the sidewalk, that things eventually dry on their own. We also know that when it comes to the inside of our house, we want them to dry as soon as possible. SERVPRO understands that urgency and also the danger of further damage being done if moisture or high humidity is left for too long. That’s why we carefully analyze and measure the situation so we can create a plan that effectively and efficiently returns your home to its preloss condition as soon as possible.

Until Help Arrives – What You Can do to Help

8/27/2018 (Permalink)

When you have a disaster that results in water damage, whether it is a leak or a flood, you know to call in the professionals. But after you call it can feel like you’re just waiting around while the problem gets worse. Here at SERVPRO of Charlottesville, we never want you to feel that way. We are trying to get to your home as quickly as we are able, but we also want to give you some steps to take while you wait. These steps can help speed up the drying process and prevent further damage.

  1. The first is fairly obvious, you can remove excess water by mopping or blotting if possible. If you can contain the damage through mopping or towels this can protect your home from further damage.
  2. Along the same lines, you can remove items from wood tables or furniture and wipe excess water off before it has a chance to soak in.
  3. You can also remove wet upholstery and cushions and prop them up where air can reach both sides of the cushion.
  4. If it’s summertime, you can turn up your air conditioning which will help your items dry faster.
  5. A side effect of water damage that’s often forgotten is staining. When two items of differing colors are touching and then get wet, their colors can bleed. To prevent this or to keep it at a minimum, you should remove any colored rugs that are lying on top of carpet. You can also place tin foil in between furniture legs and wet carpeting to prevent the furniture from staining the carpet.
  6. You will also want to remove your more sensitive items from the affected area as quickly as possible. Take your art pieces out of the wet area and to a safe place.
  7. You can also gather loose items off the floor.

Taking these steps could help save some of your belongings from worse damage and will help return your home to preloss condition sooner. This can seem like a lot to remember, especially in the midst of a disaster. But even the small things that you can do will help our team make it “Like it never even happened.”

Gordonsville Home Basement Floods During Storm

8/15/2018 (Permalink)

The flood water comes halfway up the legs on this pool table.

Dripping is never a good sound in your home. Often when we are in a home that has suffered water damage, there can be a dripping or trickling sound that lets us know that the source of the water hasn’t yet been fixed. But in this case, it was gushing. In the basement of this Gordonsville home, water from a recent storm let itself in and made itself at home. In the end, there were six inches of standing water and when our SERVPRO team arrived, there was still water coming in.

Once our team of SERVPRO professionals were on the job, our first step was to get the water out. Our team set up multiple sump pumps and started pumping! It’s both amazing and devastating to see water that has reached this level begin to recede. It’s encouraging because it feels like the space is being released from a watery imprisonment. But it’s also incredibly hard to see the damage that the water—especially water that has first flowed over ground and contains outside contaminants— has left on the walls and the contents of the room. Once the majority of the water was extracted, our team really went to work.

Thankfully, at this point the homeowner had his own sump pump installed to prevent this kind of damage from happening again. Once it was installed our team started the drying process. Even after all the visible water is extracted from a location, the contents of the room and the room itself still have excess moisture that needs to be removed in order to restore a home to its preloss condition. Our team added the equipment that was needed for the drying process and completed the restoration process. We’re so glad that this story had a happy ending. Check out our Before and After page to see the final result in this space.

SERVPRO is #1 Again!!

3/12/2018 (Permalink)

SERVPRO is #1 in Restoration and #12 in the overall Franchise 500 for 2018

Entrepreneur recently released its 39th annual franchise 500 ranking, and once again SERVPRO was ranked #1 in the Restoration Services Category. The 2018 list marks the 15th consecutive year for SERVPRO taking the number one spot in the Restoration Services Category. Entrepreneur also ranked SERVPRO as the #12 franchise opportunity overall amongst other highly recognizable companies to land in the top 20 such as McDonalds (#1 overall), Jimmy John’s, 7-Eleven, Re/Max LLC, and Anytime Fitness to name a few. According to Globe Newswire, the purpose of the list is to use objective and quantifiable measures of a franchise operation to help would-be entrepreneurs identify franchise investment opportunities.  Entrepreneur states that the 2018 list turned out to be one of their most competitive ever and for the first time in 25 years more than 1,000 companies applied to be a part of the list. According to the Entrepreneur website, they consider factors such as: cost & fees, size & growth, support, brand strength, and financial strength and stability when compiling their list. In an online article by Globe Newswire, Sue Steen, SERVPRO Industries, Inc., CEO was quoted as saying, “SERVPRO’s financial strength and stability, growth rate, and system size all contribute to the company’s success, and by extension to the success of its franchisees. The commitment to excellence starts at the top and carries through to the service each franchisee provides to each and every customer.”

Question #3 For Water Damage Customers

12/1/2017 (Permalink)

Got a Water Damage? Here is another question our office staff may ask in preparation to dispatch a crew.

Question #3 – On what level did the loss occur?

                It is important to know which level of your home the loss occurred on.  Consider the following:  If the loss occurred on the second level of the house it probably went to the levels below.  Sometimes it can be minimal such as only affecting the ceiling below and other times it can affect multiple rooms below.  In some cases, the water damage can start on the second level and run down the exterior wall all the way down to the basement and the main level not be affected at all.  Or perhaps the loss occurred on the main level and you have a crawlspace underneath.  If the water went down to your crawlspace the insulation may be affected and even fall to the ground with all the weight of the water.  Knowing what loss the level started on will help our crews bring the proper supplies and equipment needed to restore your home as quickly and efficiently as possible.

Check back in January to learn about another question we ask regarding water damage.

Question #2 For Water Damage Customers

11/1/2017 (Permalink)

Questions we ask customers who call in a water damage to our Charlottesville office.

In continuation of Questions We Ask Water Damage Customers, we come to our second question.

Question #2 – When did the loss occur?

You might be thinking, “Why does it matter when the loss occurred?  I would still like it resolved as soon as possible now that I have found it.”  While we do not need to know the exact minute that it happened, there is quite a difference in the following scenarios:  “It happened in the past couple of hours when I left to go to the grocery store”, “It happened sometime while I was away on a weeklong vacation”, “or this is my vacation home that I have not been to for a few months.”  A water damage that has happened within the past few hours is highly unlikely to have any secondary losses such as microbial growth or rotting wood (unless it was present prior to this loss) however, a loss that occurred a week ago or longer has a much greater potential for secondary losses. 

Check back in December to find out why we ask our next question.

Questions We Ask Water Damage Customers

9/19/2017 (Permalink)

Water Damage Question #1

As a homeowner dealing with an unexpected water loss, you may feel pretty stressed out (understandably).  And calling our office for help only to be bombarded with numerous questions can add to the stress levels when all you want is for someone to get out to your home ASAP!  But be assured, the questions that we ask are essential to help our crews be properly equipped with the restoration equipment that your home needs.  This is the first of several blogs to come reviewing one of the questions you will be asked when you call in a water loss and the reason that it is asked.

Question #1 – What was the source?

If you are not aware of the source we will try to help you pinpoint it and we may have to recommend that you call a plumber or a foundation repair company.  If you do not fix the source first, you risk having to request our services a second time or potentially damaging our industrial grade equipment while it has been left in your care.  Neither of which we would want you to have to deal with.

Knowing the source will also help us indicate if our crew will be dealing with clean or contaminated water.  As I am sure you are aware, when dealing with contaminated water, there are extra precautions that must be taken for the safety of you, your family (including pets), as well as the safety of our crew responding to your emergency need.

Check back in November for Question #2 

Water Damage Procedures for a Tenant

7/3/2017 (Permalink)

Whatever the situation, we are Here To Help.

Do you rent an apartment or a house?  If so, there are some things you need to know should a water damage take place.  First and foremost, you need to contact the owner or property manager and make them aware of what happened.  Homeowners and property managers know that water damages are likely to happen so it should not come as a immense shock to them.  Keep in mind that if you prolong telling them the extent of the damage will continue to increase so it is important to tell them immediately.  Also, in order for a restoration company to be able to come in and mitigate the water damage the owner of the property or someone that is authorized to make decisions for the property must approve for that company to do so.  Tenants are not allowed to authorize a company to come in and work on a property that does not legally belong to them.

The next step would be determining if you would be filing a claim with your renter’s insurance for your contents if they were affected from the loss.  Typically contents would not be covered by the homeowners insurance but on rare occasions it may be.  Also, depending on the contents that you have you may not have to worry about it at all.  For example, if the affected area is a living room with an average amount of furniture that you would expect in a living room the technicians would likely be able to work around, they can simply put your furniture on blocks and shift it off the wall about a foot to get air flow around the room and your furniture will dry using the same equipment needed for the structure.  However, if you have an extensive amount of affected contents that have to be moved in order for the structure to be properly dried out, the homeowner’s insurance might not cover moving out and drying your contents.  Ultimately it depends on the specific situation and the parties involved.  Whatever the case may be, our technicians are trained to handle and properly document throughout the entire process ensuring that all parties involved are kept informed.

We are here to help 434-977-5850

Charlottesville Residents: We Specialize in Flooded Basement Cleanup and Restoration!

5/16/2017 (Permalink)

This was just one of many flooded basements our technicians serviced after Charlottesville was hit with a heavy rainstorm in May of 2017

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Charlottesville basement could flood, including: 

  • A blocked or failed sewer lateral pipe

  • Heavy rain causes surface water to pool around your home

  • Storm sewer backup

  • Sanitary sewer backup

  • Foundation drainage failure

  • Water supply-line break or hot-water tank failure

  • And many more

Have Questions about Basement Flooding?

Call Today - 434-977-5850

If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.

The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Charlottesville to let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.  Check out our customer testimonies.

We are Flooded Basement Specialists:

  • We are Available 24 hours/7 days per week

  • We’re a Preferred Vendor to many National Insurance Companies

  • We Bill The Insurance Directly – One Less Thing For You To Worry About

  • Our Technicians are Highly-Trained  in Water Restoration Techniques

  • We use s500 IICRC Restoration Standards

  • Advanced Inspection and Extraction Equipment

Flooded Basement? We are here to help just give us a call at 434-977-5850