Recent Water Damage Posts

September is National Preparedness Month; Step 1: Make a Plan

9/4/2020 (Permalink)

Yellow legal pad with SERVPRO of Charlottesville pens on it and a plan written down. Planning for the event of any emergency is not time wasted.

September is National Preparedness Month, with a different preparedness theme each week. The overall theme is: “Disasters Don’t Wait. Make Your Plan Today.” The first week is about making a plan, which makes sense, since you need to know what to do before you do it.

For a wealth of information on creating a plan and tailoring it for your family, click here.

  • Emergency alerts and weather alerts can easily be set up on mobile phones.
  • Shelter- can include Shelter-in-place (wherever you happen to be). Shelter-at-home and have the necessary supplies on hand in your ‘Stay-Kit’. If you need to evacuate to a designated Mass Care Shelter, bring the necessary supplies in your ‘To-Go-Kit’.
  • Evacuation- If you have to evacuate, what are the possible evacuation routes? It’s always a good idea to know alternate ways to get somewhere, in case the first route is blocked. Have a real paper road map on hand in case there is no internet available. Also, keep in mind any special family medical, or pet needs.
  • Family Communication Plan- If electricity is interrupted, communication networks such as computers and mobile phones could be unreliable. Note that a text message may get through when a phone call may not. Everyone in the family should have important contact information written down on paper and carry it with them at all times. Have family meetings to predetermine where to meet in an emergency. For more communication planning tips, click here.
  • Preparedness Kit : You can tailor this to suit your family’s individual needs. Make a checklist so you don’t forget any items.

Planning for the event of any emergency is not time wasted. The more familiar your family is with what needs to be and can be done, the less panic will ensue. Time is of the essence in an emergency situation.

Need help with water damage? Call SERVPRO of Charlottesville Today 434-977-5850 for 24/7 Emergency Service

Hurricane Season Prep

7/15/2020 (Permalink)

View of a hurricane from above. Don’t wait for the next hurricane or flood event to add flood insurance to your policy.

Believe it or not, July is just the beginning of Hurricane Season. Atlantic Hurricane Season is June 1-November 30. And, even though the Charlottesville area is not considered coastal, we can still feel the effects of hurricanes headed our way. A torrent of rain is one of those effects. Which brings on the “F”-word…

Flooding

Preparation Tips:

  • Check your ‘Flood Zone’ here
  • Check your policy and call your insurance provider to find out if you are covered for flooding. If you are not covered, you can add it. Just don’t wait till the next hurricane, or flood event.
  • For basement flooding preparation tips, click here.
  • For great information from on flood preparedness, click here
  • Elevate basement items and store them in plastic bins.

SERVPRO of Charlottesville is an IICRC Certified Firm with many of our technicians IICRC certified in Water Damage Restoration.

Need help from a Storm Damage Event? Call SERVPRO of Charlottesville at 434-977-5850. We are locally owned and operated, with national storm resources, so we can be “Faster to any size disaster.”

“Here to Help” Our Roanoke Neighbors During Storms and Flooding

6/17/2020 (Permalink)

Loading up our vehicles to hit the road for Roanoke.

In the past, we have received help from other SERVPRO franchises. In May of 2020, we were “Here to Help” our neighbors, SERVPRO of Roanoke County franchise with the storms and flooding that inundated their area. The Roanoke area weather forecast on Tuesday May 19, 2020 was looking bleak; Nine-plus inches of rain over a four-day stretch.

According to Roanoke’s wsls.com news on May 21st and 22nd, the Roanoke River crested at 15.9 feet. This was the 8th highest crest on record for the river, and “almost as wet as the flood of ‘85”. Sixty structures in Roanoke had to be evacuated, according to emergency personnel.

By Thursday, May 21st, our owner, Earl, asked us to send Charlottesville crews and equipment to the Roanoke area. Within a few hours, we had crews on the road to Roanoke.

Crews also came to help from Lynchburg, and several franchises in Ohio. Our Charlottesville crews were there for a week to mitigate water damage; four to five jobs per day, per team, with two to four people on a job.

Here to help. It’s what we do. And it always feels good for a chance to give back.

Need help with water damage? Call SERVPRO of Charlottesville Today 434-977-5850 for 24/7 Emergency Service

Selling Your House with Mold Issues? SERVPRO of Charlottesville is “Here to Help!”

3/3/2020 (Permalink)

Mold doesn’t have to be a house contract deal-breaker; we can help!

So, you are selling your Charlottesville home this Spring, but you discovered…(gasp!) Mold?!  For most home buyers, discovering mold is a deal-breaker. It doesn’t have to be.

Mold is everywhere:

  • It takes roughly 24 to 48 hours to start growing after a water damage
  • Mold needs a moisture source to grow
  • Mold feeds on any organic material such as wood, paper, drywall, carpet, clothes, …most things in your house…

Step 1: Fix the Leak/Source of moisture

Step 2: If anyone in the house is experiencing health issues, we refer the customer to an Industrial Hygienist, who can:

  • Do a full site visual inspection
  • Collect and test cultured air and surface samples
  • Measure the home moisture levels
  • Include their findings and recommendations in a report called a protocol, which is given to the customer
  • Customer sends the protocol to SERVPRO of Charlottesville

Step 3: Once the source of moisture has been fixed, SERVPRO of Charlottesville

  • can do an assessment
  • give a price range and scope of work (there may be unknowns)
  • start the mold remediation process

We get a lot of calls in the springtime about mold, especially from home sellers. Don’t panic. We’re “Here to Help”!

For more information about our Mold Remediation Process, click here.

For more information about Industrial Hygienist, click here.

For a really cool EPA Interactive “Mold House Tour” click here.

For Charlottesville Area Association of Realtors (CAAR), click here.

Have water damage and mold? Call SERVPRO of Charlottesville at 434-977-5850.

We’re “Here to Help” with our 24/7 Emergency Service.

Prepping Your Home This Winter from Water Losses

11/19/2019 (Permalink)

Prevent you home from having a water loss this winter by checking out these simple tips.

Now is the time. You’ve heard it every year, prep your home, winter’s coming. No joke: the cold can do serious damage to your home. Follow these easy tips to avoid potential losses.

  1. Turn off exterior water faucets. Disconnect and drain hoses. If these are left on water can freeze in it and water will back up into your home, and worst-case scenario, bust all your pipes.
  2. Turn off sprinkler systems and drain pools according to manufacturer’s instructions.
  3. Caulk around your windows and doors. This can prevent water driven rain from coming in around your openings. It will also reduce your electricity bills by retaining your heat during the colder months.
  4. Walk around your home looking for missing, damaged or loose shingles on your roof. Rain and snow will come into your home from these compromised areas, causing water damage that can lead to mold issues in your attic. Check your soffits as well and repair any potential critter holes you may find.
  5. Clean your gutters. Remove any branches or obstructions to your gutters and downspouts. Debris can cause your gutters to be unable to easily remove rain water and snow melt, causing water to leak into the eaves and into your home.
  6. Locate and test out your water main. Many haven’t been used in a while, if at all, and it may need a tool and some lube to be able to turn it off and on easily. A residential home experiencing a water pipe leak can release up to 210 gallons per minute. The size of a very large fish tank… per minute…. That is not the time you want to discover the valve on your water shut off won’t budge. Call our office for free water shut off tags.
  7. Wrap any pipes located next to an exterior wall with insulation. If not, consider leaving your faucet dripping in extreme temps to keep the pipe from freezing.

Check and replace appliance hoses on a regular basis as well as check the batteries and functionality of your smoke and carbon monoxide detectors.

These simple steps will go a long way toward making your home cozy and safe this winter season. For any emergency situation SERVPRO is always here, on call, 24 hours a day , 7 days a week.

SERVPROxide is an excellent choice when cleaning up contaminated water losses

11/12/2019 (Permalink)

SERVPROXIDE is just one of many products made by our Corporate Office specially designed for the services that we provide.

In the last week you may have seen a cartoon person and blurb about one of our products, SERVPROxide. We have recently begun using this product on more jobs and here’s why… SERVPROxide is a chlorine dioxide-based disinfectant and sanitizer, many of the jobs we deal with come from contaminated water or sewage which can leave behind harmful bacteria, viruses and molds. In a home its bad but if it’s your business, it’s affecting your bottom line. Once the mess is cleared up smells can linger in any surface that cannot be removed. SERVPROxide is so effective it will remove any remaining contaminants from hard surfaces, and leaves only a faint odor that quickly dissipates with air circulation. This product is so mild, with a ph level of 8.5-9.5, it can even be used on mildly soiled soft surfaces. FYI, soft surfaces damaged by sewage are not considered salvageable. SERVPROxide is so gentle it is safe for everyday use and no PPE or gloves are required, making it easier for our technicians to use. You can see why it is one of our “go to “products in a long line of specialty products SERVPRO offers.

Charlottesville Residence: Does Your Home Have Water Damage?

10/11/2019 (Permalink)

Your home is very important to you and we do our best to walk you through our drying process to help put you more at ease.

Water is running. You can hear it from upstairs, your heart sinks… Life is crazy right now and the last thing you want to deal with is damage to your home caused by water.  When a loss occurs the experience can be completely overwhelming. Is the source fixed? Have I gotten all the water up? I only have beach towels, will they get all the water? Your home is most likely your largest investment and a sudden accidental discharge of water, possibly even contaminated water can seem overwhelming.

 That’s when you call SERVPRO of Charlottesville. We’re here to help. We have the knowledge, the equipment and the products to remove any type or water, even if its contaminated.  We spend many hours training our staff to understand how to safely dry your home and your contents to make them safe again for everyday use. Water damage can come from many sources... burst pipes, sewage drains, AC units, water heaters, water lines as well as storm damage even as large as a hurricane. SERVPRO employees have the knowledge and the training you can rely on to return your house to the home it was before the emergency. 

Newly Certified Water Technicians, Congrats guys!

9/20/2019 (Permalink)

Our newest IICRC WRT certified crew members from left to right: Tucker, Chris, and Lemuel

Congrats to our crew members Lemuel, Chris and Tucker, for their recent passing of the IICRC water certification tests. These IICRC certifications are very important in our industry, not all companies take this extra measure to certify their technicians. Here at SERVPRO we feel like it’s a priority.  This particular class provides technicians the background to understand and use the procedures necessary to deal with water losses, sewer backflows and contaminations such as mold. Knowing how to remediate these types of losses effectively saves our customers time and money. We consistently train our crew members in the latest our industry has to offer, such as green products, new generations of equipment, as well as tried and true measures, used and relied on for years. Every job is different and our crew member are trained to adjust to any situation. Certifying our staff shows our commitment to finding and using the latest knowledge, technology and tools to return your home or your business to a healthy livable space.

Shout Out To Our Awesome Crew!

7/16/2019 (Permalink)

One way that we love to brag on our crew is by creating a poster of a customer review that our employees can hang anywhere in our office!

We already know that our crew is awesome and that they work hard but man it is so rewarding to hear rave reviews from our customers about how much they appreciated the hard work that our crew did.  It also means a lot to each of our crew members especially when they are specifically mentioned by name like in this 5 Star Google Review left by Mrs. Pitt. 

“Our carpeted basement was totally flooded when the hot water tank broke -- many, many boxes of books and family items were stored there and soaked up a lot of water. A bad situation! The emergency plumber said it looked like we really needed outside help -- so we called SERVPRO. They were a life saver. Nice people who did good work! They helped us dry out the basement, move and store or discard a huge number of boxes, remove and discard the glued down carpeting and tile flooring beneath it -- and bring everything back to normal at the end after other necessary work was done. The project took quite a while from start to finish and they never faltered in their service -- no concern important to us was dismissed. From our first contact on a Sunday afternoon, they always responded when we called and were really good about communicating with us. Ryan (the project manager) and Krystina and Amy in the office were great schedulers, organizers and PROBLEM SOLVERS. They also helped by communicating with our home owner's insurance throughout for a smooth process. Chris (the crew chief) was super at organizing the work on site and getting it done -- what felt impossible became possible, then got done. Technicians Sam, Joe, Larry and Evan were all part of the team along the way making sure we were dry and safe. We are very grateful for a job well done!”

Want to put a face to these awesome employees of ours?  Check out our employee page by clicking here!

The Day Starts in a Fire and Ends in a Water Damage?

3/6/2019 (Permalink)

Photo courtesy of Brandon Leon

We recently received a call about a small grease fire in an apartment building. But we were not called in to restore the fire damage, that damage was minimal. We were called in because the fire had caused the sprinkler system to go off, causing water damage on three floors. In this situation, we were onsite that same evening, working to extract as much water as possible. While the fire was just in one unit, the sprinkler system affected the apartments directly under that apartment.

This situation is more common than you would think. And while sprinkler systems are often localized so only the part near the fire will activate, residual water damage is sometimes hard to avoid.

But what if there is an accidental activation? While these are rare, there are steps that you can take to prevent an accidental activation.

  1. Take care not to block sprinkler heads with boxes or furniture.
  2. Don’t paint over sprinkler heads so that the sensor isn’t compromised in any way.
  3. Because sprinklers are heat activated, they can be accidentally set off by direct light from a skylight or lamp. Either keep these heat sources away from sprinklers or use a sprinkler with a higher heat tolerance in areas where this may be a danger.

Even with these precautions in place, accidents happen and so do fires. If you do have a sprinkler system activate, give us a call at 434-977-5850.

Winter is Here, and so are the Frozen Pipes

1/9/2019 (Permalink)

Pipes that are outdoors or in areas that are poorly insulated are often the first to freeze.

The holidays have come and gone, but winter is still here for a few more months and one of the seasons with the most water damage is still to come.

With the colder months, comes the risk of frozen pipes and the danger that those pipes could burst. Thankfully frozen pipes are easily prevented. One of the simplest methods to prevent pipes from freezing is to increase the warm air circulation around the pipes at risk. For example, if there are water pipes in the garage that you are concerned about, close the garage door. You can also open cabinet and closet doors to allow warm air flow around water supply lines. Additionally, moving water is not as quick to freeze as stagnant, so allowing even a small trickle of water to flow from sinks and showers can help keep the pipes unfrozen. If you are planning to be out of town, try not to leave your thermostat lower than 55 degrees, as temperatures lower than this can raise the risk of a frozen pipe and the resulting water damage.

For a longer lasting solution to this problem, you can also consider adding insulation to pipes that may be exposed to extreme cold. Pipes in the garage or in the exterior walls that don’t have sufficient insulation could be at risk. Solutions for this could be as simple as wrapping towels or newspaper around the pipes at risk to help mitigate the lower temperatures. You can also add insulation to the surrounding areas, which could mean caulking and closing holes or cracks that are allowing the cold are in. However, you will want to make sure that your repairs are not inadvertently closing the pipes off from the heat source instead of the cold outside air. Recently, I was at a home where the pipes had frozen because a contractor had closed up a hole in the back of the cabinets that summer. Once the cold temperatures of winter hit, the warm air from the kitchen could no longer reach the pipes in the wall and they froze.

If you do turn on a sink or shower and no water comes out, this could mean a frozen pipe. In this situation, you do have a few options to thaw the pipe and hopefully avoid the subsequent water damage. While you work to thaw the pipe, keep the faucet on. This will let you know when the pipe is thawed and the flowing water will help to speed up the process. You can use a heating pad or heated blanket to begin thawing the frozen area. You could also try a hair dryer or space heater. You just want to be sure not to use any kind of open flame to thaw the pipe. As water begins flowing you are almost there but keep applying heat until water pressure is back to normal.

Allowing ice to sit untended in your pipes for too long gives the ice time to expand and possibly burst the pipe. Avoid this water damage and act now, before the pipes freeze, and hopefully your home will have a warm and dry winter. However, if something does happen, give us a call at 434-977-5850. We are always here to help.

Water Damage Can Take Many Forms, Don’t Let it Go Undetected

10/11/2018 (Permalink)

Water follows the path of least resistance, not the path of best visibility.

Not all water damage looks like wet floors or water dripping from the ceiling, although it can definitely take these forms. Some water damage is harder to spot, but that doesn’t make it any less dangerous to your home. Especially if you are coming home from a trip or thinking about buying or selling a home, there are a few signs that you can check for to see if there may be unnoticed water damage. 

Behind the Walls: Check your walls for discoloration or staining. You might also see peeling paint or bubbling. You can also touch walls to see if they are buckling outwards or if they feel soft or squishy to the touch. These can be indicators that water has leaked or migrated behind the walls of your home or business. Drywall loses its integrity when its wet and so even if it doesn’t feel “wet,” its behavior can still be an indicator of unseen moisture.

Under the Floors: Even if there isn’t water pooling on top of the flooring, or if the carpeting doesn’t feel wet, there could still be water affecting the subfloor. Check for any buckling, warping, or discoloration in your floors. These can be signs of the presence of water or excess moisture between the flooring and the subfloor or in the subfloor.

Special Locations: Be sure to use these techniques to check the basement and the attic, where water damage is most likely to occur.

Other Indicators: Of course, if you are smelling a tell-tale musty odor or if you can see any mold growth, these are also clear indicators that there may be water or moisture where it shouldn’t be.

These tips are just the beginning, if you do suspect water damage in your home, give us a call at 434-977-5850 or an email at office@SERVPROcharlottesville.com

Prevent Water Damage by Locating Your Water Main Shutoff Before it Becomes an Emergency

9/24/2018 (Permalink)

Make your water main shut off easier to see with a clearly labelled tag from SERVPRO of Charlottesville.

If a pipe bursts or a leak happens in your home, the first thing you should do to prevent further damage is turn off the water.

Easier said than done, right?

If the leak is somewhere obvious, like a sink or toilet, then you may be able to turn off the water for that line by turning the valve that is located under that fixture. Usually it can be found under the sink or behind a toilet.

However, if you’re not sure where the leak is coming from, then you should turn off the water to the whole house. This means locating the water main shutoff. Here is where the adventure begins. Do you know where the shutoff is located? Could you locate it in an emergency? It might be worth it to locate and tag this shutoff before your pipes spring a leak.

You can try to locate the shutoff valve just by looking for it. You might look around the perimeter of the house as the valve will be on an exterior wall. If this is unsuccessful, you can check your inspection report from your purchase of the house if you still have it. This report will list the location of the main water shutoff.

Once you have found the shutoff, make sure that all members of your household know where it is. You may also want to tag it with a SERVPRO of Charlottesville tag so it’s easier to spot in an emergency.

If you’d like to receive a water shutoff tag, contact us!

Working Smarter: Saying Good-Bye to Water Damage

8/29/2018 (Permalink)

Our team uses material and atmospheric moisture meters to measure moisture present in walls, flooring, and the air.

If you see a puddle on the sidewalk, common sense tells us that it will dry. Have you thought about the science behind that process since grade school? Our SERVPRO professionals are very familiar with that process. They manipulate the science behind it to make sure that if you have water damage in your home, it dries as quickly and as completely as possible.

Our technicians take into account multiple factors as they create a drying plan for your home. They begin with analyzing and measuring the level and location of moisture present. You may have called our team for a leak that occurred on the second floor of your house. Our technicians will use their knowledge of the way water behaves and their moisture detectors to find the extent of the damage, even if it reaches into unseen or unexpected places. Once they’ve located the moisture, they compare the level of moisture present in the affected area to the level of moisture present in the unaffected area. This process gives our team a baseline to reach by the time the job is done and ensures that excess moisture that may not be visible is not accidentally left behind.

Now that the team knows how much moisture needs to be removed, they measure the surrounding area, like the temperature and the humidity present to create a drying plan. We know from science class, and from the puddle on the sidewalk, that things eventually dry on their own. We also know that when it comes to the inside of our house, we want them to dry as soon as possible. SERVPRO understands that urgency and also the danger of further damage being done if moisture or high humidity is left for too long. That’s why we carefully analyze and measure the situation so we can create a plan that effectively and efficiently returns your home to its preloss condition as soon as possible.

Until Help Arrives – What You Can do to Help

8/27/2018 (Permalink)

When you have a disaster that results in water damage, whether it is a leak or a flood, you know to call in the professionals. But after you call it can feel like you’re just waiting around while the problem gets worse. Here at SERVPRO of Charlottesville, we never want you to feel that way. We are trying to get to your home as quickly as we are able, but we also want to give you some steps to take while you wait. These steps can help speed up the drying process and prevent further damage.

  1. The first is fairly obvious, you can remove excess water by mopping or blotting if possible. If you can contain the damage through mopping or towels this can protect your home from further damage.
  2. Along the same lines, you can remove items from wood tables or furniture and wipe excess water off before it has a chance to soak in.
  3. You can also remove wet upholstery and cushions and prop them up where air can reach both sides of the cushion.
  4. If it’s summertime, you can turn up your air conditioning which will help your items dry faster.
  5. A side effect of water damage that’s often forgotten is staining. When two items of differing colors are touching and then get wet, their colors can bleed. To prevent this or to keep it at a minimum, you should remove any colored rugs that are lying on top of carpet. You can also place tin foil in between furniture legs and wet carpeting to prevent the furniture from staining the carpet.
  6. You will also want to remove your more sensitive items from the affected area as quickly as possible. Take your art pieces out of the wet area and to a safe place.
  7. You can also gather loose items off the floor.

Taking these steps could help save some of your belongings from worse damage and will help return your home to preloss condition sooner. This can seem like a lot to remember, especially in the midst of a disaster. But even the small things that you can do will help our team make it “Like it never even happened.”

Gordonsville Home Basement Floods During Storm

8/15/2018 (Permalink)

The flood water comes halfway up the legs on this pool table.

Dripping is never a good sound in your home. Often when we are in a home that has suffered water damage, there can be a dripping or trickling sound that lets us know that the source of the water hasn’t yet been fixed. But in this case, it was gushing. In the basement of this Gordonsville home, water from a recent storm let itself in and made itself at home. In the end, there were six inches of standing water and when our SERVPRO team arrived, there was still water coming in.

Once our team of SERVPRO professionals were on the job, our first step was to get the water out. Our team set up multiple sump pumps and started pumping! It’s both amazing and devastating to see water that has reached this level begin to recede. It’s encouraging because it feels like the space is being released from a watery imprisonment. But it’s also incredibly hard to see the damage that the water—especially water that has first flowed over ground and contains outside contaminants— has left on the walls and the contents of the room. Once the majority of the water was extracted, our team really went to work.

Thankfully, at this point the homeowner had his own sump pump installed to prevent this kind of damage from happening again. Once it was installed our team started the drying process. Even after all the visible water is extracted from a location, the contents of the room and the room itself still have excess moisture that needs to be removed in order to restore a home to its preloss condition. Our team added the equipment that was needed for the drying process and completed the restoration process. We’re so glad that this story had a happy ending. Check out our Before and After page to see the final result in this space.

SERVPRO is #1 Again!!

3/12/2018 (Permalink)

SERVPRO is #1 in Restoration and #12 in the overall Franchise 500 for 2018

Entrepreneur recently released its 39th annual franchise 500 ranking, and once again SERVPRO was ranked #1 in the Restoration Services Category. The 2018 list marks the 15th consecutive year for SERVPRO taking the number one spot in the Restoration Services Category. Entrepreneur also ranked SERVPRO as the #12 franchise opportunity overall amongst other highly recognizable companies to land in the top 20 such as McDonalds (#1 overall), Jimmy John’s, 7-Eleven, Re/Max LLC, and Anytime Fitness to name a few. According to Globe Newswire, the purpose of the list is to use objective and quantifiable measures of a franchise operation to help would-be entrepreneurs identify franchise investment opportunities.  Entrepreneur states that the 2018 list turned out to be one of their most competitive ever and for the first time in 25 years more than 1,000 companies applied to be a part of the list. According to the Entrepreneur website, they consider factors such as: cost & fees, size & growth, support, brand strength, and financial strength and stability when compiling their list. In an online article by Globe Newswire, Sue Steen, SERVPRO Industries, Inc., CEO was quoted as saying, “SERVPRO’s financial strength and stability, growth rate, and system size all contribute to the company’s success, and by extension to the success of its franchisees. The commitment to excellence starts at the top and carries through to the service each franchisee provides to each and every customer.”

https://www.entrepreneur.com/franchise500/2018

Question #3 For Water Damage Customers

12/1/2017 (Permalink)

Got a Water Damage? Here is another question our office staff may ask in preparation to dispatch a crew.

Question #3 – On what level did the loss occur?

                It is important to know which level of your home the loss occurred on.  Consider the following:  If the loss occurred on the second level of the house it probably went to the levels below.  Sometimes it can be minimal such as only affecting the ceiling below and other times it can affect multiple rooms below.  In some cases, the water damage can start on the second level and run down the exterior wall all the way down to the basement and the main level not be affected at all.  Or perhaps the loss occurred on the main level and you have a crawlspace underneath.  If the water went down to your crawlspace the insulation may be affected and even fall to the ground with all the weight of the water.  Knowing what loss the level started on will help our crews bring the proper supplies and equipment needed to restore your home as quickly and efficiently as possible.

Check back in January to learn about another question we ask regarding water damage.

Question #2 For Water Damage Customers

11/1/2017 (Permalink)

Questions we ask customers who call in a water damage to our Charlottesville office.

In continuation of Questions We Ask Water Damage Customers, we come to our second question.

Question #2 – When did the loss occur?

You might be thinking, “Why does it matter when the loss occurred?  I would still like it resolved as soon as possible now that I have found it.”  While we do not need to know the exact minute that it happened, there is quite a difference in the following scenarios:  “It happened in the past couple of hours when I left to go to the grocery store”, “It happened sometime while I was away on a weeklong vacation”, “or this is my vacation home that I have not been to for a few months.”  A water damage that has happened within the past few hours is highly unlikely to have any secondary losses such as microbial growth or rotting wood (unless it was present prior to this loss) however, a loss that occurred a week ago or longer has a much greater potential for secondary losses. 

Check back in December to find out why we ask our next question.

Questions We Ask Water Damage Customers

9/19/2017 (Permalink)

Water Damage Question #1

As a homeowner dealing with an unexpected water loss, you may feel pretty stressed out (understandably).  And calling our office for help only to be bombarded with numerous questions can add to the stress levels when all you want is for someone to get out to your home ASAP!  But be assured, the questions that we ask are essential to help our crews be properly equipped with the restoration equipment that your home needs.  This is the first of several blogs to come reviewing one of the questions you will be asked when you call in a water loss and the reason that it is asked.

Question #1 – What was the source?

If you are not aware of the source we will try to help you pinpoint it and we may have to recommend that you call a plumber or a foundation repair company.  If you do not fix the source first, you risk having to request our services a second time or potentially damaging our industrial grade equipment while it has been left in your care.  Neither of which we would want you to have to deal with.

Knowing the source will also help us indicate if our crew will be dealing with clean or contaminated water.  As I am sure you are aware, when dealing with contaminated water, there are extra precautions that must be taken for the safety of you, your family (including pets), as well as the safety of our crew responding to your emergency need.

Check back in November for Question #2 

Water Damage Procedures for a Tenant

7/3/2017 (Permalink)

Whatever the situation, we are Here To Help.

Do you rent an apartment or a house?  If so, there are some things you need to know should a water damage take place.  First and foremost, you need to contact the owner or property manager and make them aware of what happened.  Homeowners and property managers know that water damages are likely to happen so it should not come as a immense shock to them.  Keep in mind that if you prolong telling them the extent of the damage will continue to increase so it is important to tell them immediately.  Also, in order for a restoration company to be able to come in and mitigate the water damage the owner of the property or someone that is authorized to make decisions for the property must approve for that company to do so.  Tenants are not allowed to authorize a company to come in and work on a property that does not legally belong to them.

The next step would be determining if you would be filing a claim with your renter’s insurance for your contents if they were affected from the loss.  Typically contents would not be covered by the homeowners insurance but on rare occasions it may be.  Also, depending on the contents that you have you may not have to worry about it at all.  For example, if the affected area is a living room with an average amount of furniture that you would expect in a living room the technicians would likely be able to work around, they can simply put your furniture on blocks and shift it off the wall about a foot to get air flow around the room and your furniture will dry using the same equipment needed for the structure.  However, if you have an extensive amount of affected contents that have to be moved in order for the structure to be properly dried out, the homeowner’s insurance might not cover moving out and drying your contents.  Ultimately it depends on the specific situation and the parties involved.  Whatever the case may be, our technicians are trained to handle and properly document throughout the entire process ensuring that all parties involved are kept informed.

We are here to help 434-977-5850

Charlottesville Residents: We Specialize in Flooded Basement Cleanup and Restoration!

5/16/2017 (Permalink)

This was just one of many flooded basements our technicians serviced after Charlottesville was hit with a heavy rainstorm in May of 2017

A basement can flood at any time, although flooding most often occurs during heavy rainfall. Basements are inherently prone to flooding because they are the lowest level of a building and are normally built partly or entirely below ground level. There are a number of reasons why your Charlottesville basement could flood, including: 



  • A blocked or failed sewer lateral pipe

  • Heavy rain causes surface water to pool around your home

  • Storm sewer backup

  • Sanitary sewer backup

  • Foundation drainage failure

  • Water supply-line break or hot-water tank failure

  • And many more


Have Questions about Basement Flooding?


Call Today - 434-977-5850


If flood water is not handled quickly and properly, it can jeopardize your health and safety, and cause severe damage to your home’s structure. Remember, the longer you wait, the worse the problem will get.


The bottom line: a flooded basement can jeopardize your health, safety, and your home’s integrity. It’s worth making a call to SERVPRO of Charlottesville to let our trained, professional crews handle the situation safely and correctly. We have earned the trust of hundreds of homeowners, business owners, and property professionals.  Check out our customer testimonies.


We are Flooded Basement Specialists:



  • We are Available 24 hours/7 days per week

  • We’re a Preferred Vendor to many National Insurance Companies

  • We Bill The Insurance Directly – One Less Thing For You To Worry About

  • Our Technicians are Highly-Trained  in Water Restoration Techniques

  • We use s500 IICRC Restoration Standards

  • Advanced Inspection and Extraction Equipment


Flooded Basement? We are here to help just give us a call at 434-977-5850